As one the major childrens live saving organisation, Save the Children is the leading independent organization for children in need, with programs in over 120 countries. We fight for their rights. We help them fulfil their potential. Save the Children is working in Nigeria because one in five children in Nigeria dies before their fifth birthday. About 40% of children miss out on school and have to work to survive while nearly 2 million children have lost one or both parents to an AIDS-related disease.
We are recruiting to fill the position below:
JOB ROLE: Consultant – Development of a Management Information System (MIS) Web Application to Support Data and Case Management
Employee Status: Fixed Term
Duration: 270 hours (Over a period of 1.2 Months – Aug to Sept 2020 [10 hours support over 3 months post go-live])
Start Date: 6th August, 2020
Reporting to: Information Technology Manager
In ensuring adequate support to beneficiaries and our partners, SCI Nigeria seeks to establish a MIS web application where beneficiaries of implementing projects can lodge their complaints and request for information. The MIS platform would support a complaint and response mechanism (CRM) while also serving as a tool for case management, beneficiary/caller notification and call centre operations.
The MIS platform must have clear, transparent procedures and provides a safe, confidential channel for callers / beneficiaries (or interested persons) to voice their complaints and feedback on issues concerning project activities and/or public health matters. These complaints should be documented using the MIS web application that integrates different modules to include data management module, appointment scheduling and notification module, reporting module and case management module. In addition to the aforementioned modules, the final web application should possess an access rights control module, secure and a reporting dashboard capability.
Development of a robust web portal or Management Information System (MIS) application suitable for a call centre environment with an appointment scheduling and notification module, reporting module and case management module to integrate processes.
The consultant(s) will primarily:
The functionalities sought for the MIS at a minimum should:
A Management Information System (MIS) central management platform designed to allow SCI / partners to be able to, through a web-based platform:
The consultant is expected to fulfill the below IT acceptance criteria:
The following general conditions shall apply:
Application should include but not limited to the following:
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