Customer Success Officer – Social Media at Moniepoint Incorporated Full Time

Job Title: Customer Success Officer – Social Media

Location: Lagos

Job Purpose

• As Customer Success Officer – Social media (social media customer service representative), you will interact and work with customers to answer questions and resolve any potential issues.
• You will be the first point of contact for customers.

Responsibilities 

• Respond to facebook, twitter and instagram chats in a timely and friendly manner
• Evaluate problems and complaints via the social media platforms and provide proper solutions to them
• Respond to the needs of customers and provide personalized service
• Provide information on the company’s products or services
• Research needed information using available resources
• Route escalations to other team members whenever needed
• Make relevant notes from customer interactions
• Identify any issues that customers might be struggling with
• Report on customer feedback
• Manage & update customer databases
• Boost customer loyalty by offering a proper experience over the phone

Requirements 

• OND qualification is required.
• 1 -3 years of professional work experience, preferably in banking or a fast-paced fintech or digital banking environment
• Client Service experience
• Experience and knowledge of customer service particularly in the correspondent banking space
• Experience working in shifts
• Attention to detail and excellent reporting skills

Application Closing Date
Not Specified.