Customer Service Representative at Seven-Up Bottling Company Limited Full Time

Job Title: Customer Service Representative

Location: Lagos

Job Summary

• Customer Service Representatives the front line of support for the company’s customers. You are responsible for answering customer questions, resolving customer problems, and providing excellent customer service.

Responsibilities

• Answer customer questions about products or services
• Resolve customer problems and complaints in a timely manner
• Provide customer support via various channels
• Escalate complex customer issues to management
• Collect and record customer feedback
• Help to improve the customer experience

Qualifications

• Bachelor’s Degree in Business Administration or relevant field.
• A minimum of 2 years of proven experience in a customer service position
• Must be proficient in Hausa langauage
• Proficiency in Microsoft Office and customer service software.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.

Application Closing Date
31st December, 2023.

Note: Only qualified candidates will be contacted.