ATM Card Operations Specialist at Palmpay Limited Full Time

Job Title: ATM Card Operations Specialist

Location: Ikeja, Lagos
Job type: Full-time

Job Description

• We are currently seeking a highly motivated and detail-oriented ATM Card Operations Specialist to join our team in the financial industry.
• As an ATM Card Operations Specialist, you will play a pivotal role in conducting competitor analysis, gathering user insights through interviews and research, and overseeing card issuance operations to ensure our organization remains competitive and customer-centric

Responsibilities

• Competitor Analysis: Conduct thorough research and analysis of competitors within the financial industry.
• Identify their strengths, weaknesses, and market positioning to provide valuable insights that inform our business strategy.
• Your ability to dissect the competitive landscape will be instrumental in guiding our decisions.

User Interviews and Research:

• Conduct user interviews and gather feedback to gain a deep understanding of customer needs, preferences, and pain points.
• Utilize this information to improve our products and services, ensuring that they meet and exceed customer expectations.
• Your insights will drive innovation and customer satisfaction.

Card Issuance Operations:

• Take charge of the card issuance process, ensuring its smooth operation. This includes overseeing card production, activation, and timely delivery to customers.
• Collaborate closely with relevant departments to streamline operations and enhance the overall customer experience.
• Your attention to detail and efficiency will be critical in this aspect of the role.

Requirements

• Bachelor’s Degree in Finance, Business Administration, or a related field is required. This educational foundation will provide you with the necessary knowledge and skills to excel in this role.
• Competitor Analysis Experience: Proven experience in conducting competitor analysis and market research is essential. Your ability to gather and analyze data on competitors will be pivotal in shaping our strategy.
• Interpersonal and Communication Skills: Strong interpersonal and communication skills are crucial for conducting user interviews and gathering insights effectively. Your ability to engage with customers and stakeholders will be key to your success.
• Knowledge of Card Issuance: While not mandatory, prior knowledge of card issuance processes and industry regulations is preferred. It will help you quickly adapt to the specific demands of this role.
• Proficiency in MS Office Suite: Proficiency in Microsoft Office Suite is required, and good copywriting skills are a plus. These tools will aid you in effectively presenting your findings and collaborating with the team.

Application Closing Date
Not Specified.