Customer Success Officer at Choice Talents NG Full Time

Job Title: Customer Success Officer

Location: Lagos
Employment Type: Full-time

Key Responsibilities

• Handle calls, requests and complaints from customers
• Respond to customer inquiries via phone, email, and live chat
• Provide customer service and support to ensure customer satisfaction
• Keep customers informed of order status and delivery schedule
• Provide information and support to customers on products
• Follow up on customers to get products and delivery feedback
• Document customer interactions (e.g., loyalty program) and update customer accounts
• Communicate customer’s requests and feedback to the required team
• Manage returns and exchanges and report to Quality Control and Logistics and Fulfillment Officer
• Identify and escalate complex customer complaints to the Operations and Admin Supervisor
• Send out weekly, monthly, and yearly reports on customer satisfaction and feedback to the Operations and Admin Supervisor
• Perform any other tasks assigned.

Requirements

• B.Sc / HND in Mass Communication or related field.
• 2-4 years experience as a Customer Service Officer or similar role
• Must have a pleasant and professional phone presence
• Must demonstrate a high level of confidentiality, professionalism, and sound judgement
• Ability to handle and resolve customer complaints
• Must be willing to work long hours and be very responsive
• Must be detailed oriented
• Must have a patient and proactive attitude
• Display interest in keeping up to date with introduction of new policies and laws
• Must have the ability to navigate stressful situations.

Application Closing Date
31st August, 2023.

How to Apply
Interested and qualified candidates should send their CV and Applications to: [email protected] using the job title as the subject of the email.