Customer Success Manager at Elvaridah Full Time

Job Title: Customer Success Manager

Location: Lagos

Job Summary

• As the Customer Success Manager, you are expected to attend to the customers’ needs, complains or any technical related issues encountered by the customers.
• You are also expected to advise customers on their buying decisions, walk through the journey of sales process with them and make customers more comfortable.
• You must be able to maintain a long lasting relationship with customers.

Responsibilities

• Educating customers on how to use the company’s products.
• Entertain questions from the customers and giving adequate answers to them
• Following up on the customers
• Collection of reviews and feedback from customers
• Working hand-in-hand with the production Team.
• Handling of complaints from customers.
• Establishing and building customer relationships to promote customer retention and loyalty.
• Analyzing customer data to improve customer experience
• Promote value through customer experience
• Upsell services and Product with the brand image.

Requirements / Skills

• Bachelor’s Degree in Marketing or any other related field.
• 3-5 years experience as a Customer Success Manager
• Open Communication Skill
• Empathy
• Customer Relation
• Persuasive/Negotiation skill
• Industry Knowledge

Application Closing Date
31st December, 2023.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using “Customer Success Manager” as the subject of the email.