Retail / Sales Supervisor at IPNX Nigeria Limited Full Time

Job Title: Retail / Sales Supervisor – SME Segment

Location: Lagos
Employment Type: Full-time
Division: Retail
Function: Sales & Business Development
Department: Sales
Reporting to: Head, ipNX Retail Sales
Travel Frequency: Minimal
Work Schedule: Monday to Friday 8am to 5pm

Purpose of the Job

• To grow and develop the SME segment of the retail broadband connectivity market. Facilitate network coverage expansion, increase revenue and sales volume as well as position the organisation as the dominant brand in the SME space.
• Penetrate the segment and become the preferred internet service provider for small businesses, hotels, churches, schools, restaurants and bars, recreation centres, hospitals, etc.

Deliverables:
Expected Key Results Key Activities

• Grow customer pipeline within the SME segment for ipNXFOS.
• Generate and qualify leads within assigned territories for immediate conversion
• Grow customer-base in alignment with approved sales targets.
• Acquire and onboard customers to achieve sales objectives.
• Carryout supervisory role within the SME segment
• Lead performance efforts of the Field Sales Operations (SME Segment) by coordinating activities of direct sales executives and putting measures in place for the attainment of individual sales targets
• Facilitate network coverage expansion Identify growth opportunities and existing coverage gaps in cities of operation.
• Acquire access and submit relevant documentation for site surveys and Fibre-To-The-Premise (FTTP) deployments.
• Achieve Return on Investment (ROI) targets within coverage areas.
• Deepen market penetration and achieve minimum of 65% Uptake to Homes Passed ratio within the first (1st) year of deployment.
• Grow adoption and revenue for other ipNX Retail Division products and services such as Connected Homes, Connected Office and Voice.
• Achieve defined sales targets by targeting relevant market for each of the products and services offered by the Retail Division.
• Customer Relationship Management Cultivate and maintain cordial customer relations with small and medium enterprises on the network to achieve high retention
• Increase average revenue per user (ARPU) Position high-end products and services for adoption so majority of the customers are subscribed to the higher service plans
• Business Productivity Analyze competitive environment to support and improve pricing, services and product development strategies as well as sales efforts.
• Develop cross – selling relationships with SMEs and develop value propositions for differentiating product offerings.
• Collate and manage robust industry/regional data for insightful data analytics
• Reporting Provide management with necessary sales reports, budgets, sales plan and market analysis for the region.
• Ensure reports contribute to business insight Decision -making, and minimize overall report burden.
• Closing Coordinate with relevant technical and service delivery teams to deliver excellent onboarding experience for the customer.
• Coordination and support of client-initiated Request for Proposal (RFP), Request for Information (RFI) and Request for Tender (RFT).

Demonstrate (Key Competencies)

Educational Qualifications & Functional Skills:

• B.Sc. or HND in Engineering / Computer Science / Marketing / Sales / related disciplines
• Understanding of communications Network, Experience in a b2b, B2C sales environment; field sales, consistent track record of success in achieving product effectiveness and customer experience targets.
• Demonstrate a high level of organization and quality with multitasks, efficiency & priority setting.
• Good Microsoft office suite competence.
• Exemplary communication skills – both face to face and over the telephone.
• Ability to communicate effectively at all levels of an organization.

Work Experience:

• At least 2 years experience within the telecoms, FMCG space or the banking/insurance sector; knowledge of retail market, competitor behavior and strategy, including related product dynamics and product management.
• Must demonstrate interpersonal capabilities and leadership.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning.

Dimensions
Financial Dimensions:

• Budget:
• PO Approval:

Other Dimensions:

• No. of vendors:
• No. of direct reports:

Impact of Position
Impact on customers (Please select one of the options below):

• Type of customers
• Mainly Internal
• Mainly External Internal & External
• Approvals
• Reporting Manager: Functional Head HR

Application Closing Date
Not Specified.