IT Infrastructure Lead at IPNX Nigeria Limited Full Time

Job Title: IT Infrastructure Lead

Location: Lagos
Employment Type: Full-time
Division: Corporate Center
Function: IT Infrastructure Management
Department: IS & T
Reporting to: Head, IS & T
Location: Lagos
Work Schedule: 8:00 am – 5:00 pm
Travel Frequency: As Required
Job Grade: Permanent

Purpose of the Job

• The IT Infrastructure Lead is responsible for managing the overall IT infrastructure. This includes hardware, software, networking, and security systems
• The primary role is to ensure the reliability, security, and scalability of an organization’s IT infrastructure to meet the needs of the business.

Expected Key Results (Detailed KPIs)
System Availability:

This KPI measures the percentage of time that critical systems are available and operational. The key activities associated with this KPI include:

• Developing and implementing strategies to ensure high availability of critical systems
• Monitoring system uptime and downtime
• Implementing backup and recovery procedures to ensure data is not lost in case of system failure
• Conducting regular system maintenance to ensure optimal performance.
• Implementing automated system monitoring tools to proactively identify potential issues.

Security:
This KPI measures the effectiveness of security measures in protecting the organization’s data and systems. The key activities associated with this KPI include:

• Developing and implementing security policies and procedures
• Monitoring security logs and conducting regular vulnerability assessments.
• Implementing and managing access controls and authentication mechanisms
• Conducting security awareness training for employees
• Responding to security incidents and conducting post-incident reviews

Cost Optimization:
This KPI measures the effectiveness of IT infrastructure spending in achieving business objectives. The key activities associated with this KPI include:

• Developing and implementing a cost optimization strategy for IT infrastructure
• Conducting regular reviews of IT infrastructure spending and identifying cost-saving opportunities
• Negotiating contracts with vendors and service providers to ensure favorable terms
• Managing hardware and software inventory to minimize waste and maximize efficiency
• Implementing automation tools to reduce manual labor and optimize resource utilization.

User Satisfaction:
This KPI measures the satisfaction of end-users with IT infrastructure services. The key activities associated with this KPI include:

• Conducting regular surveys to gather user feedback
• Analyzing user feedback to identify areas for improvement
• Developing and implementing user-focused IT infrastructure services
• Providing training and support to end-users to ensure they can effectively use IT infrastructure services
• Establishing communication channels to receive user feedback and respond to issues in a timely manner

Leadership:

• Provide Leadership for the IT infrastructure team.

Educational Qualifications & Functional Skills

• University Degree in Project Management, Business Administration, Computer Science, Information Technology or a related field (2.1)
• Post Graduate Degree (MBA, M.Sc., etc.) an added advantage
• Certifications in the Agile practice area – Scrum etc.
• Possession of professional certification is essential.

Work Experience:

• 3-5 years of experience in IT infrastructure management, with a track record of success in managing complex environments.
• Experience in leading and managing teams, with a focus on developing and motivating team members to achieve goals.
• Strong technical skills in areas such as networking, security, system administration, and cloud computing.
• Experience in developing and implementing IT infrastructure strategies that align with business goals and objectives.
• Proven ability to manage large-scale IT infrastructure projects, from planning and design to implementation and support.
• Experience in vendor management, including negotiating contracts and managing vendor relationships.
• Knowledge of industry best practices and emerging trends in IT infrastructure management.
• Experience in developing and implementing IT policies and procedures to ensure compliance with regulatory requirements.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning

(Additional requirements for AMs and above)

• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality.

Application Closing Date
Not Specified.