Inside Sales Consultant at Paga Nigeria Full Time

Job Title: Inside Sales Consultant

Location: Yaba, Lagos
Employment Type: Full-Time
Reports To: Team Lead, Inside Sales
Department: People Operations
Career Level: Grade 5
Sector: Financial Institution

About the Role

• The Inside Sales Consultant (ISC) is responsible for managing the existing agents, reactivating inactive agents, growing the agent network base, and boosting revenue via various telemarketing skills.
• Furthermore, the ideal candidate must be able to converts pre-qualified sales leads, generate new businesses, and use upselling tactics to secure the best possible deal and follow up with agents to ensure an excellent customer service experience.
• have experience in carrying a sales target, close sales and meet targets.

Primary Responsibilites

• Make calls to agents to check their activities, address their needs, complaints, or other issues with products or services.
• Respond efficiently and accurately to agents, explaining possible solutions, and ensuring that the agents feel supported and valued.
• Engage in active listening with agents, confirming or clarifying information and diffusing angry agent as needed.
• Build lasting relationships with agents based on trust and reliability.
• Utilize software, database, script, and tools appropriately to achieve results
• Understand and strive to meet  and exceed Inside sales call metrics while providing excellent and consistent customer service.
• Make sales or recommendations for products or services that may better suit agent needs.
• Take part in training and other learning opportunities to expand knowledge of the company and position.
• Adhere to all company policies and procedures by maintaining records of the telephonic communications and interactions using the available tools/applications.

Knowledge and Skills Requirements

• Bachelor’s Degree from an accredited university or college.
• 2 – 3 years’ experience in FMCG sales
• Must be proficient with Microsoft Excel and other Microsoft Office applications.
• Excellent use of Freshdesk & Xcally tools.
• Must be proficient with Microsoft Excel and other Microsoft Office applications.
• Must be able to understand and report issues appropriately.
• Strong analytical and problem-solving skills.
• Provide outstanding customer service.

Key Competencies:

• Strong leadership skills.
• Strong interpersonal/communication skills.
• Takes initiative and ownership .
• Must be self-driven and excited about winning.
• Detail oriented.
• Flexible: willingness to test ideas quickly and take learnings
• Good interpersonal skills.

Application Closing Date
Not Specified.

Note: We are an equal opportunity employer and value diversity inclusion. We do not discriminate on grounds of colour, race, nationality, religion, age, ethnic origin, disability, gender, marital status, or sexual orientation in our employment practices.