Local IT Officer – (EOI) – Bank’s Office in Senegal – TCIS at African Development Bank Group (AfDB) Full Time

Job Title: EOI – Local IT Officer at the Bank’s Office in Senegal – TCIS

Location: Senegal
Consultant type: Individual Consultant
Job family: Information Technology

Background

• The African Development Bank hereby invites Individual Consultants to indicate their interest in the following Assignment: Local Information Technology Officer at the Bank’s Country Office in Senegal

Objective
The main objectives of this consulting assignment are to:

• Provide technical support services pertaining to Information and Telecommunications technologies includingOffice Automation, Business Applications,Internet, E-mail, Audio,and videoconferencing.
• Repair and maintain office equipment.
• Assist in system configurations and provide support to users of Information Technology (IT) tools.

Scopeof the Services
The Consultants duties will include, but not limited to, the following:

• User Support–Provide technical assistance and resolve incidences related to ICT hardware and software using existing service management process.
• Installation & Configuring-Installation and configuration of both ICT software and hardware.
• Application Support-Support the deployment and adoption of the Bank applications such as MS Office, SAP, collaboration tools, business applications, software, etc.through participation in project management meetings, User Acceptance Testing, Training and Change Management.
• Network & Telecommunications Infrastructure Support–manage, configure, and monitor the Banks data, voice and video communication infrastructure.
• Facilitate video conferencing sessions for staff using Zoom, MS Teams, Webex etc.
• End-user Training–Provide training on all Bank applications and hardware.
• Record keeping-keep detailed records of IT assets, network configurations, hardware specifications and incident resolution.
• Compile statistics on users’ calls pertaining to voice, data and video conference facilities.
• Team Player-Responsibility for creating/ maintaining or contributing to a healthy and adequate work environment, participating in IT projects, and communicating clearly in oral and in writing.
• Reporting –Provide reports on projects, activities, issues, incidents, meetings, and others.
• Perform any other duties reasonably requested by the Supervisor.

Deliverables:

• The following is the list of expected deliverables during the assignment:
• IT and Telecommunications services provision which meet the needs of the business.
• Local office operations meet a very high standard and ensure 100% availability, reliability, and maintainability.
• Highly available IT solutions which meet the local office requirements
• Responses and resolutions of incidents and requests within the defined service level agreements.
• Reduced negative business impact by timely and proactively escalating problems for further investigation and resolution.
• A continuously improving suite of IT services in the local office.
• Monthly report on the accomplishment of the assignment

Profile of the Consultant 

• At least a Master / Engineering Degree in Computer Science, Information Systems, or equivalent degree in Engineering or closely related disciplines
• At least 05 years’ experience in similar assignments.
• Be a national of a Member Country of the Bank and permanently residing in Senegal.
• Proficiency in networking and communication technologies: TCP/IP networks, WAN protocols, wiring and cabling, and network management solutions.
• Knowledge and experience of VSAT VoIP and voice gateway technologies
• Skilled in Microsoft Teams, Zoom and other Audio/Video Conference systems
• Knowledge and experience of large IT infrastructure components (server, storage, data center and campus network).
• Knowledge or familiarity/exposure with/to Windows, Unix and Linux environments
• Experience and/or knowledge with QoS implementation, VoIP, WAN switching and routing, load-balancing and application-delivery solutions
• Ability to communicate in English and/or French with good working knowledge for another language.
• Familiarity with network and IT service monitoring tools such as PRTG, NAGIOS, CACTI, Cisco Prime and so on.
• Knowledge of corporate applications such as different SAP modules, Office365, MS Teams, OneDrive, SharePoint
• A good understanding of Cloud systems and Collaboration services
• Good knowledge and experience of data collection and geo-mapping tools such as Kobotoolbox in particular,as well as reporting and dashboard tools such as PowerBi will be an added value.

Application Closing Date
23rd June, 2023.

Method of Application
Interested and qualified Consultants should submit their Expressions of Interest (EOI) to:
IT Recruitment Team,
African Development Bank,
Corporate IT Services Department (TCIS),
Avenue Joseph Anoma, 01 B.P. 1387,
Abidjan, Cote d’IVoire,
Email : [email protected]  and specifically mentioning “Expression of Interest –Local IT Officer at the Bank’s Office in Senegal”

Establishment of the Short List (Evaluation Process)
A shortlist of three to six individual consultants will be established at the end of the request of expressions of interest. The consultants on the shortlist will be judged on the following criteria on the basis of their updated resume:

• Level of education in general 20%
• Educational level compared to the field of mission 20%
• Years of experience in general 20%
• Number of years of experience relevant to the mission 40%