Client Relationship Officer at Choice Talents NG Full Time

Job Title: Client Relationship Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Build relationships with key employees among customers.
• Create plans to address clients business needs.
• Advise clients on creating profitable processes.
• Schedule regular meetings with customers to ensure they are satisfied.
• Act as point of contact for complaints and escalate issues as appropriate.
• Help sales team up-sell or cross-sell services and products.
• Ensure both the company and clients adhere to contract terms.
• Study competition to find new ways to retain customers.
• Set sales and revenue targets and work diligently to meet them.
• Collaborate with internal teams to address customers’ needs.

Requirements and Skills

• OND in related field
• 2 – 3 years work experience.
• Proven experience as a Client Relations Officer.
• Proven track record of meeting and exceeding targets.
• Background in customer service; industry knowledge is a plus.
• Experience tracking relevant KPIs (e.g. customer satisfaction).
• Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce).
• A customer-oriented attitude.
• Excellent communication and negotiation skills.
• Problem-solving aptitude.
• Ability to work well with a team.

Application Closing Date
31st May, 2023.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.