Officer, Entrenchment at Stanbic IBTC Bank Full Time

Stanbic IBTC Bank is currently looking for an officer entrenchment for immediate employment. Interested persons are expected to apply. Kindly go through the full details of this position below:

Job Title: Officer, Entrenchment

Job ID: 80410220_80385301
Location: Idejo, Street, Lagos
Job type: Full-time
Business Segment: Consumer & High Net Worth Clients

Job Description

• To Improve customer perception of the bank’s services by proactively engaging customers via the telephone (outbound) to understand their individual needs and position a solution (product).
• Cross sell the bank’s products and services to both existing and new customers
• (onboarding).
• To effectively support and deliver excellent service to Personal clients and manage client attrition rate to bring down dormancy rate to the required budget, drive client engagement and channel adoption, engage clients to drive awareness of our Customer Value
• Proposition to drive customer entrenchment.

Qualifications and Experience

• Minimum of First Degree
• Must have 1-2 years in depth knowledge of the personal clients and their Financial needs and expectations.
• Knowledgeable in the area of cross sell , customer centric and service oriented to deliver excellent and consistent service to clients.

Behavioural Competencies:

• Convincing People
• Providing Insights
• Generating Ideas

Technical Competencies:

• Customer Understanding
• Product Related Systems
• Product Knowledge

Application Closing Date
Not Specified.