Community Manager at SupportPro by Salesplat Full Time

Job Title: Community Manager

Location: Lagos
Employment Type: Full-time

Job Brief

• We are looking for a talented Community manager to help grow our community by creating a great member experience while executing PR, front of the office, events, and operational tasks with excellence.
• You will be responsible for maintaining and overseeing the facility making sure everything is working and in order.
• You will manage the company image in a cohesive way to achieve marketing goals for products and services.

Responsibilities

• Answer customers’ questions and provide information on all VPK services including co-working, social and lifestyle services.
• Provide best practice front-of-office management systems that include visitor receipt & management, telephone systems management, and client service management
• Respond to all inbound/walk-in calls/inquiries and forward on to relevant parties as and when applicable
• Complete membership transactions and onboard paid members with access cards and other needed tools.
• Process new member applications and fees
• Provide concierge services inclusive of mail handling, member services etc.
• Provide dedicated support to ensure all secretarial and administrative tasks are handled efficiently and effectively
• Reporting to management and executing instructions.
• Liaising with management and staff regarding administrative matters.
• Keeping track of occupancy and payment records including and not limited to invoicing daily transactions and managing petty cash.
• Raising requisitions for expenditure
• Overseeing the maintenance, repair, and replacement of office equipment and furniture.
• Scheduling and managing meetings, conferences, workshops, and special events.
• Making travel arrangements, coordinating conference calls, and handling RSVPs for events.
• Maintaining confidentiality with sensitive information and correspondence.
• Co-create events and ensure there is a good balance of education, member appreciation, and lead-generating/sales-related events
• Support the building and maintenance of an aesthetically pleasing workspace
• Create a collaborative environment amongst our members through events and personal introductions in line with profit objectives.
• Create a friendly environment to facilitate high member satisfaction.

Requirements

• Minimum of a B.Sc Degree in Social Science
• 3 years of Administrative/relevant work experience
• Attendance/participation in Tech Expos/Event is an added advantage
• Have excellent interpersonal and communication skills – friendly, diplomatic and assertive when required
• Have Exceptional organizational and multi-tasking skills
• Highly technically capable. Able to understand and work with the variety of hardware and software applications that our organization depends on
• Can work under your own initiative
• Experience managing corporate social media campaigns
• Experience with written content generation in a business environment and basic graphic design skills are a plus
• Have a keen eye for detail with an ability to see the bigger picture
• Have a strong sense of need for achievement of goals and successes
• Demonstrated project management skills
• Highly technically capable.
• Able to understand and work with the variety of hardware and software applications that our space depends on
• Experience managing corporate social media campaigns
• Experience with written content generation in a business environment and basic graphic design skills are a plus
• Passion for our entrepreneurial community
• Fluent in English. The ability to speak the additional language is a plus.
• High-level ethics, empathy, and dependability.

Salary
N200,000 Monthly.

Application Closing Date
4th April, 2023