Test Day and Logistics Coordinator at the British Council Contract

Job Title: Test Day and Logistics Coordinator

Location: Kano
Contract Type: Locally Engaged
Pay Band: BRC-4-F
Contract Type: Indefinite Contract

Role Purpose

• The purpose of this role is to ensure effective and efficient delivery of Exams within a specified location, which includes to manage Venue Supervisor engagement, relationship, and performance.
• To co-ordinate and manage any risk or issue resolution, including co-ordination of customer (candidate) communication directly or through customer whilst also ensuring the safe handling in accordance with compliance standards, of confidential materials during the multiple exchanges in country/location.
• This includes movement and activities related to the primary storage area known as the Confidential Materials Room (CMR).

Main Accountabilities

• Undertakes the related planning and delivery functions in preparation for Test Days in line with BC processes.
• Receives and responds to enquiries from/to customers and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility.  Identifies where more complex issues require resolution by others and refers them on accordingly.
• Carries out instructions and requests from Operations Manager and CMR & Logistics Manager efficiently and effectively.
• Ensures adherence to CMR standards and management as set forth and carry out frequent random checks to proactively prevent issues from arising.
• Manages courier SLA/performance standards and builds relationship with courier service provider in country, proactively seeking out and updating courier panel so that quality of services and cost elements are in accordance standards.
• Plans and prioritises own work activities, which span across a range of different work streams, responding to changing and at times competing requirements to ensure effective delivery of responsibilities over a weekly/monthly time horizon.

Minimum Requirements

• University Degree in any subject or relevant qualification

Desirable:

• Experience of supporting delivery of computer or paper-based exams.

Role specific knowledge and experience:

• Experience in identifying and minimising risk
• Experience in compliance environment
• Experience of working in a high volume, busy operational environment, delivering to standard.

Language requirements:

• Fluency in written and spoken English
• Role holder must have existing rights to live and work in the country the role is based.
• Role holder may be required to work on weekends and to supervise in centres outside of primary base.

Salary
NGN7,363,086.00 per annum plus benefits.

Application Closing Date
21st March, 2023 (23:59 South Africa Time).