Analyst, Technical SLA – Enterprise Business at MTN Nigeria (2 Openings) Full Time

Job Title: Analyst, Technical SLA – Enterprise Business NG

Job Identification: 1996
Locations: Victorial Island and Ikoyi – Lagos
Job Schedule: Full time
Division: Enterprise Business
Job Category: MTN Level 2
Reports To: Manager – EBU Customer Service QA and Service Management

Mission

• To assist in the maintenance of established quality standards through first line evaluation and reporting of process flows with the aim of identifying areas for process improvement.

Description

• Ensure value creation by optimizing business processes and continuous improvement
• Ensure process re-engineering, identify and implement process improvement.
• Effectively execute stated policies and procedures in respect of quality and performance management.
• Routinely monitor transactions performed by process owners to identify non-compliance.
• Assist in the application of practical performance boosters.
• Participate in day-to-day performance and quality monitoring exercise.
• Proactively assist in identifying environmental constraints to quality delivery.
• Assist in preparing quality documentation and reports by collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations.

Educational Qualifications

• First Degree in any discipline preferably Computer Science, Engineering or equivalent
• ISO 9001/2015 Lead Implementer and Lead Auditor certifications, ITIL v4, PMP or PRINCE2
• Masters Degree in a relevant discipline will be an added advantage
• Fluent in English

Experience:

• 3 – 7 years’ experience including:
  • Experience working in a medium or large organization

Application Closing Date
13th February, 2023 at 23:59