Lead, Support & Service Management at Kuda Bank Full Time

Kuda Bank is currently looking for a service management for immediate employment. Interested persons are expected to apply. Kindly go through the full details of this position below:

Job Title: Lead, Support & Service Management

Location: Lagos, Nigeria
Job Type: Full time
Department: Tech
Reporting to: CTO

Job Summary

• We are looking for a proactive and self-motivated Lead, Support & Service Manager to lead 3-4 teams and ensure the maintenance and day-to-day running of the Kuda Technology IT estate.
• A keen problem-solver who is able to delegate tasks and make difficult decisions. Ideal candidates should have a growth mindset, superb interpersonal skills, and the ability to manage multiple projects concurrently.
• You will advise and be encouraged to make recommendations for improvements to existing processes and platforms, being proactive and intuitive to the requirements of the teams.

Roles & Responsibilities
As the Lead, you will be responsible for 3-4 teams which are IS Admin, Tech Support and Service Monitoring with oversight from the Head of Technology Operations. The responsibilities include but are not limited to:

• Analyzing existing IT systems and providing improved solutions
• Establishing the resources required for projects and presenting findings to upper management
• Collaborating with technical staff to create strategic plans to deliver services
• Analyzing clients’ issues and developing plans to mitigate them
• Scheduling upgrades and replacements of software and hardware
• Overseeing the acquisition of new technology
• Hiring and training new staff
• Keeping abreast of developments in the technological and management sectors
• Delivering in a fast-paced, rapidly changing environment

Requirements

• Bachelor’s Degree in Computer Science, IT, Computer Engineering or a similar field
• MBA is advantageous
• Previous experience in FinTech and/or Financial Services (desirable but not mandatory)
• Microsoft, Linux, or Cisco CCNA Certification is preferred.
• At least 3 years experience in project management or as a technical analyst
• Superb analytical, diagnostic, and troubleshooting skills
• The ability to make important decisions in a fast-paced environment
• Great interpersonal and communication skills
• Excellent time management
• Understanding of GDPR as it pertains to the role
• Good analysis, problem-solving and decision-making skills
• Well organised with effective time and activity management skills
• Enthusiasm and willingness to continuously learn new things
• Goal orientated, able to meet and exceed goals
• Proactive with great organisation and time management skills
• Excellent attention to details.

Benefits
At Kuda, our people are the heart of our business, so we prioritize their welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• Pension
• Competitive annual leave plus bank holidays
• Group life insurance
• Health insurance
• L&D training.

Application Closing Date
Not Specified.