Business Systems Associate at Sun King (Formerly Greenlight Planet) Full Time

Job Title: Business Systems Associate

Location: Lagos
Employment Type: Permanent – Full Time
Department: EasyBuy Program Management

About the Role

• The Business Systems Associate will aid in developing, testing, documenting, and troubleshooting of various business systems and tools as part of Sun King’s Programs Team.
• Other duties of the role include interacting with vendors, preparation of technical end-user documents, and creation and dissemination of training materials to internal staff for these systems, tools, and automations you’ll work on.

What You Would be Expected to Do

• Provide timely technical support for users and work with them to solve existing problems.
• Work with end-users to look for solutions to issues that may arise using the various tools available.
• Day to day monitoring and maintenance of current systems and solutions.
• Develop and provide training and technical documentation for users from various departments.
• Work with vendors in the process of troubleshooting escalated incidents.

You Might be a Strong Candidate If You Possess

• Bachelor’s Degree in any IT related course
• Basic experience in managing various business system and tools.
• Ideal candidates will demonstrate accomplishment through some of the following experiences:
• At least 2 year of ICT experience with a proven track record of maintaining and troubleshooting different systems and tools.
• Strong communication skills and ability to explain complex data flows in a simple manner.
• Proven experience administering the following types of systems: a CRM, ERP, Call Centre software, Ticketing and Automation software.
• Knowledge or experience with SMS gateways and other operational tools including Google Sheets and Google Apps Script would be an added advantage.
• A good understanding of our key sectors of focus.
• Desired Characteristics
• Clear and straight to the point communication skills with fluency in both written and spoken English.
• Knowledge of written and spoken French would be an added advantage.
• Strong communication skills.
• Clear thinking/problem-solving ability
• Ability to establish and maintain effective relationships with people from different departments.
• Passion for learning.

What We Offer
In addition to your competitive compensation & statutory benefits, we offer:

• Opportunity to work remotely (you don’t need to be in the office unless you are required to)
• A learning & development budget (for any relevant skills the business may be in need of)
• Travel opportunities & expense allowance (meet people and experience different cultures)
• Exposure to various technologies and technology-stacks (so many tech skills to pick up)
• A structured support system to ensure your mental health (weekly personal sustainability chats)
• Exposure to senior leadership and stakeholders at various levels (maximum visibility)
• An opportunity to grow as a professional in a dynamic, fast growing, high impact industry.
• The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world.
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy.

Application Closing Date
Not Specified.