Experienced Front Desk Personnel / Guest Services Agent at Hotel Capitol Full Time

Hotel Capitol is currently looking for an experienced front desk personnel for immediate employment. Interested persons are expected to apply. Kindly go through the full details of this position below:

Job Title: Experienced Front Desk Personnel / Guest Services Agent

Location: Ojodu-Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments.

Requirements

• Candidates should possess an SSCE / GCE / NECO qualification
• Minimum of 2 years work experience.

Application Closing Date
8th December, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.