Lead Wifi Engineer – Retail at ipNX Nigeria Limited Full Time

Job Title: Lead Wifi Engineer – Retail

Job ID: 115
Location: Ikeja, Lagos
Employment Type: Full-time
Function: Service Fulfilment & Support
Reporting to: Head, Engineering
Travel Frequency: Occasionally

Purpose of the Job

• The Team Lead, Wi-Fi is responsible for building carrier grade and reliable Wi-Fi network infrastructure andmaintainingessentialWi-FiservicesforipNX customers in accordance with set SLAs. Responsible for planning, designing, implementing,andoverseeingthe ‘administrationandmaintenance’ofWi-Finetwork infrastructure within ipNX (Core) as well as deployments for Customers (Access).
• Plan, direct and coordinate activities required to fulfil and support Wi-Fi Services to Enterprise customers. Management of existing Wi-Fi Infrastructure and Systems and development of new ones while also overseeing systems administration task as well as asset management.
• Govern across all areas of service delivery processes, continual service improvement through product enhancements and innovation, customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery.
• Provide pre-sales support to the business team(s) as well as assist with product information and training to drive sales/marketing needs.

Expected Key Results:

• Efficient Network Infrastructure Strategy for Customers
• Customer Service
• Stakeholder Management
• Vendor and Asset Management
• Network Service Support Analysis
• People Management and Training

Educational Qualifications & Functional Skills

• Bachelor’s Degree in Computer Science, MIS, Electrical Engineering or other technical disciplines (2.2/Upper Credit Minimum)
• Industry Certifications in AWS, CISSP, CCDP, CCNP, and CCIE
• Requires strong knowledge of Cisco routers and switches and of firewalls and web filtering solutions
• Understanding of Communications Networks. Cisco network certification is required
• Keen interest in emerging technologies Cloud, SD-WAN
• A good grasp of Wireless Installations (RF Planning, Design, Installation and Maintenance)
• Good verbal and written communication skills required for interaction with business-users.
• Strong problem-solving skills required for technical issue resolution.
• Organised and structured work habits.
• Strong personal time management to coordinate several tasks simultaneously.
• Ability to confidently communicate with personnel at all levels of the organization.
• Extensive technical knowledge deploying and managing network and infrastructure environment
• Well organized, articulate and has numerate skills
• High degree of Microsoft Office Suite competence [Bonus: Visio, MS Project]
• Exemplary Communication Skills [Face to Face and over the telephone]; Ability to communicate effectively at all levels of an organization
• Knowledge of network hardware configuration and management, including routers, firewalls, switches etc.
• Ability to quickly learn, understand, and work with new emerging technologies, methodologies and solutions in the cloud/IT technology space
• Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
• Have an entrepreneurial spirit
• Pre-Sales & Post-Sales Management
• Demonstrable communication, interpersonal and relationship management skills
• Environmental / Industry analysis
• Documentation and Strategic planning skills
• Excellent communication skills • Project management skills also desirable
• A good grasp of technical (wireless & wireline) installations and willingness to learn more
• Working knowledge of fundamental operations of relevant wireless hardware and other network connectivity equipment including routers and switches
• Good understanding of cloud based systems
• Must demonstrate interpersonal capabilities and leadership

Work Experience:

• 5+ years of experience as a technical engineer in the wireless communications industry
• At least 3 – 5 years’ experience within the telecoms space
• Experienced in bandwidth capacity management
• Experienced in data communications and networking principles and standards
• Experience in the design of systems which contain a significant connectivity element
• Must have experience track record of achieving and exceeding service delivery and support KPIs
• Experience designing and deploying key WLAN applications including secure mobility, voice over WLAN, location based services, and wireless guest access
• Experience managing large projects team.

Other Requirements:

• Customer Focus
• Action orientation
• Tech savvy
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Ensures Accountability
• Develops Talent
• Drives Engagement
• Excellent Decision Quality
• Attention to Detail
• Problem Solving
• Drives Vision & Purpose.

Application Closing Date
31st December, 2022.