Global Customer Insights Data Lead at M-KOPA Nigeria Full Time

Job Title: Global Customer Insights Data Lead

Location: Lagos
Job type: Full time
Department: Customer – Customer Operations

Overview

• We’re need a Customer Insights Data Lead to join our Customer Team. The customer team at M-KOPA is responsible for ensuring that M-KOPA delivers maximum value to its customers.
• As Customer Insights Data Lead, you will be responsible for leading a range of customer insights projects in M-KOPA’s regions of operations (East Africa and West Africa).
• Your team will capture the voice of our customers and agents by unearthing customer issues and needs. Your insights will inform business improvement opportunities and innovation.

About the Role

• The Customer Insights Data Lead will work closely with the Customer Insights Manager to uncover and share research insights and inform business decisions.
• This role combines technical skills, creativity, and business acumen to improve our understanding of M-KOPA customers and agents and produce analytic findings and recommendations.

Job Responsibilities
To achieve this, you will be expected to:

• Clean, interpret and analyze quantitative and qualitative data collected using excel
• Provide insights and answers to business questions via deep-dive and exploratory analyses
• Design and produce extremely user-friendly, clean, and impactful research reports and dashboards that clearly and compellingly summarize results, draw insights and make data-driven recommendations to business stakeholders
• Oversee a team of research associates to deliver high-quality results and develop professionally through coaching, mentoring, and shared learning
• Have extremely strong business acumen, communication, and self-management skills
• Are confident analyzing, interpreting, and storytelling with data
• Can manage team members to deliver high-quality research outputs and grow professionally
• Are a collaborator and have a low ego
• Love fast-moving environments with a sense of urgency to get the job done
• Enjoy digging through data, identifying trends, and communicating insights.
• Always try to improve as an analyst and colleague.

Others:

• This position will report to the Customer Insights Manager and can be based in either Kampala, Nairobi, Lagos, or Accra.
• You will also need to travel as needed to other markets of operations to engage with our customers, agents, and in-country teams.

Knowledge and Skills

• Bachelor’s Degree in a quantitative field or demonstrated self-directed learning and experience
• Minimum of 2 years of professional experience in a role with a similar focus
• Strong quantitative skills including knowledge of and experience working with Excel
• Strong attention to detail and investigative nature to ensure error-free, high-quality, reproducible analysis
• Highly collaborative and communicative
• Experience answering business questions and communicating data-derived insights to non-technical audiences
• Experience managing or mentoring staff

You Might Be a Good Fit if You:

• Are passionate about our mission of making everyday essentials accessible to everyone
• Are excited to be a champion for our customers in everything you do
• Love figuring out how to ask the right questions and structure analysis to achieve the desired insight
• Can quickly understand key value drivers in various departments of the business

We:

• Are a collaborative team of smart and ambitious people who are dedicated to serving our customers and agents
• Make magic happen to help the business solve hard problems and always come up with solutions when challenges arise
• Are considerate listeners and take the time to deeply understand and seek out ideas from the people around us
• Offer a dynamic environment that fosters talent, collaboration, and growth
• Back up our talk with a competitive compensation and benefits package

Application Closing Date
Not Specified.

Note

• M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
• M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.