Service Engineers / Technicians at Mactay Consulting (6 Openings) Full Time

Job Title: Service Engineer / Technician

Locations: Benue, Kaduna, Kano, Kwara , Niger and Sokoto
Employment Type: Full-time

Job Summary

• The Service Engineers play a key role in the follow through with clients from point of sale including ensuring the successful installation, commissioning and training of farmers and distributors.
• They are also responsible for all onsite preventive and breakdown maintenance and any larger off site maintenance as required.

Job Responsibilities

• Ensure successful installation & commissioning of the equipment.
• Ensure all operators are fully trained in operation, repair, maintenance & safety of the equipment.
• Develop a strong expertise on every technical detail – overall assembly, micro assemblies, fabricated items, components, strength of material, load limits, equipment operation, speeds, rpm, power consumption, operating temperatures, versatility of operations, etc.
• Travel to the site operations and learn practices of machine operators, operations, maintenance, storage, transport, etc. capture such insights right & wrong practices.
• Support the Service Manager in developing training programs for owners, operators, service providers, service partners & franchisees.
• Contribute to preparation of a guide for routine and preventive maintenance in consultation with the Engineering Manager
• Identify, record & report customer complaints, grievances, feedback & suggestions. Conduct the root cause analysis with the Service Manager.
• Resolve all customer complaints within the stipulated time.
• Ensure periodic follow up for reinforcement of operating & maintenance practices among all actors.
• Identify mechanics and workshops to be appointed as Service Partners.
• Support Sales Team with field trials, demonstrations & training at site locations.
• Work hands on for all operations.

Job Requirements

• Diploma in Mechanical Engineering / Agricultural Engineering
• Must have 5-7 years experience in servicing agricultural equipment.
• Specific experience in: Equipment assembly, gas welding, arc welding, engine & motor assembly, transformer, lubrication, machine tooling
• Experience working in rural areas with smallholder farmers
• Familiar with the northern Nigerian territories and willing to travel extensively in the region
• Language requirements – Fluent in English, and local languages spoken in the area of coverage (e.g. Hausa, Nupe, Yoruba, Tiv, Idoma)
• Positive, flexible with a strong customer service orientation

Application Closing Date
18th October, 2022.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.