Stanbic IBTC Bank is currently looking for a manager service recovery for immediate employment. Interested persons are expected to apply. Kindly go through the full details of this position below:
Job Title: Manager, Service Recovery
Job ID: 80405478_80381669 Location:Ilupeju Industrial Avenue, Lagos
Job Type: Full-time
Business Segment: Consumer & High Net Worth Clients
Job Description
To Manage and harmonize the resolution of customer complaints and represent all customer-facing areas of the bank, driving consistency and responsiveness in the way complaints are handled.
Qualifications
First Degree in any field.
Minimum of 6 years experience.
Experience in product & management, and retail banking would be an added advantage.
Behavioral Competencies:
Good verbal communication skills – sincere and articulate.
Passionate about service.
Result-oriented.
Ability to listen and probe effectively to determine customers real needs.
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