Mobile App Support Officer, Transfers at Workforce Group Full Time

Workforce Group is currently looking for a mobile app support officer for immediate employment. Interested persons are expected to apply. Kindly go through the full details of this position below:

Job Title: Mobile App Support Officer, Transfers

Location: Lagos, Nigeria
Employment Type: Full-time

Job Purpose

• The purpose of this role is to support the Mobile App Channel Manager in driving sales, product uptake and channel utilisation as it relates to Interbank Transfers & Other transfer services available on the Mobile App.

Job Context

• The Mobile App Support Officer, Transfers is responsible for the growth of Mobile App Interbank transaction volume & value, service offerings and revenue for all customers.
• This role also deals with pushing sustainable capabilities to create stickiness in the customer lifecycle.
• The Mobile App Support Officer, Transfers are expected to play a critical role in:
• Regularly analyzing the customer portfolio across Consumer Banking with a view to determining Mobile App Interbank Transfers customers (90-days Active & Transacting)
• Engage customers weekly via SMS, in-App Notifications, WhatsApp messages & other available means to drive Mobile App Interbank Transfers uptake & growth in transaction volume & value and revenue
• Regularly review revenue generated from Mobile App Interbank Transfers and ensure that there are no revenue leakages
• Track Mobile App Interbank Transfers transaction approval success rate and ensure those general transfer complaints are escalated and resolved immediately
• Stakeholder’s management – working closely with in-country stakeholders to drive Interbank & Other Transfer Services adoption and utilisation on the Mobile App.

Key Responsibilities
Business and Financial performance:

• Drive Mobile App Interbank Transfer customers’ transaction volume and value
• Contribute to general Mobile App Revenue through Fees charged on Interbank Transfers Services
• Manage marketing & product costs relating to Interbank Transactions on the Mobile App

Process, Control and Operational Performance:

• Promote high ethical and integrity standards, and establish a culture within the bank that establishes and demonstrates to all personnel the importance of controls
• Utilize the internal control system in place to minimize operational losses and monitor its adequacy and effectiveness

Customer Excellence:

• Drive customer service excellence
• Establish and sustain a customer-centric business culture, leveraging on technology
• Ensure high customer satisfaction as measured and monitored through Customer feedback surveys

Risk Management & Governance:

• Identifying, assessing, monitoring, controlling and mitigating risks as it affects clients’ usage of our channels
• Limit and reduce risk exposures through wide use of controls on digital channels
• Ensure compliance with regulatory requirements as it concerns customer usage of our digital channels

Qualifications

• A Bachelor’s Degree or its equivalent is required at the minimum,
• Basic knowledge of digital channels, payments,
• Strong interpersonal, influencing and communication skills.

Job Requirements:

• Marketing, Customer Service, Scala, Banking, Excel, risk management strategies.

Application Closing Date
Not Specified.