Channel Support Officer – Interbank Funds Transfer at Workforce Group Full Time

Workforce Group is currently looking for a channel support officer for immediate employment. Interested persons are expected to apply. Kindly go through the full details of this position below:

Job Title: Channel Support Officer – Interbank Funds Transfer

Location: Lagos, Nigeria
Job Type: Full Time

Job Purpose

• To support the USSD Channel Manager to drive sales, product uptake and channel utilization as it relates to Interbank Funds Transfer on USSD

Job Summary

• The Channel Support Officer for Interbank Funds Transfer is responsible driving growth of Interbank Funds Transfer on USSD.
• The Support Officer is solely responsible for devising initiatives to drive the volumes, values, and revenue of Interbank Funds Transfer.
• This role also deals with pushing sustainable capabilities to create stickiness in the customer’s lifestyle.

The Channel Support Officer for Interbank Funds Transfer is expected to play a critical role to:

• Regular customer engagement through Emails, SMS Campaigns, WhatsApp messaging and other means available on products offering to drive growth
• Daily monitoring and tracking of key business-related parameters such as revenue, value, volumes, and users
• Provide daily reporting on channel usage, adoption, profitability, as may be required by the Channel Manager for Digital Banking
• Work on devising new initiatives to drive users, volume, values, and revenue on Interbank Funds Transfer
• Communicate the services and value-added solutions available on USSD to all internal stakeholders across the bank’s businesses
• Ensure constant communication with aggregators to maximize services offered to drive Interbank Funds Transfer
• Regularly liaise with the internal support teams to ensure maximum uptime on USSD

Key Responsibilities
Business and Financial performance:

• Carry out regular competitive scans to benchmark Ecobank USSD against listed industry competitors
• Completely support onboarding activities and set targets with a view to ensuring maximum success rate and simplified on boarding of customers on USSD.
• Ensure effective delivery of transaction notification on all payments and carry out mandatory monthly revenue assurance
• Ensure all transaction disputes on Interbank Funds Transfer on USSD are properly resolved within stipulated TAT and industry timelines.

Process, Control and Operational Performance:

• Promote high ethical and integrity standards, and establish a culture within the bank that establishes and demonstrates to all personnel the importance of controls
• Utilize the internal control system in place to minimize operational losses and monitor its adequacy and effectiveness

Customer Excellence:

• Drive customer service excellence
• Establish and sustain a customer-centric business culture, leveraging on technology
• Ensure high customer satisfaction as measured and monitored through Customer feedback surveys

Job Requirements

• Bachelor’s Degree or its equivalent is required at the minimum
• Minimum of 3 years experience
• Basic Knowledge of the digital/payment space
• Basic Knowledge of Excel and PowerPoint Skills,

Capabilities & Personal Attributes:

• Tech Savvy
• Strategic thinking
• Leadership skills
• Reporting and Analytical skills
• Presentation skills
• Strong interpersonal, influencing and communication skills

Other Requirements:

• Customer Service, Compliance, Banking, Leadership, Communication Skill, Strategic Thinking, Monthly Revenue, Powerpoint.

Application Closing Date
Not Specified.