Product Specialist (App Experience) at Traction Apps Full Time

Traction Apps is currently seeking for application from qualified applicants to fill the vacant position of Product Specialist (App Experience). interested and qualified applicants can apply via the details below

Traction Apps is a platform that provides you with all the tools to run and grow your business. Aaccept payments, manage sales, send invoices, manage inventory, and a lot more on Traction.

We are looking for highly competent, experienced, motivated, and results-oriented individuals to fill the vacancy below:

Job Title: Product Specialist (App Experience)

Location: Lagos
Employment Type: Full-time

Role Overview

• We are looking for driven passionate problem solvers and self-starters to join our team. In this role, you will have the opportunity to define, improve and manage the resolution processes of merchants’ App experience.

What You’ll Do

• Work with customer experience and success teams to provide knowledge support on our App products
• Engage customers directly to help resolve key issues relating to our app products
• Work with product and tech teams to provide customer feedback to aid both immediate and sustainable solutions
• Liaise with back end teams of partners to investigate and resolve solutions
• Work with the product teams to drive continuous trainings of our app and updates across teams
• Maintain documentations and FAQs for all support activities relating to the Apps product development, enhancement, engineering and marketing activities
• Provide app product training to staff and customers
• Work with the Customer Success team to evaluate complex app customer problems, identify root causes and derive resolutions
• Guide Customer Success in addressing app and customer problems within established response time

What You’ll Need

• HND / Bachelor’s Degree
• Experience and results as a Product Support/Specialist or similar role
• Strong communication and presentation skills
• Ability to work independently and with cross-functional teams
• Perceptive and a fast learner: you’re able to quickly understand the technology that powers Traction Apps, and able to help customers achieve their goals, even if they’re unable to articulate those goals
•  A positive, polite, confident, sincere, and friendly disposition
• The ability to solve problems and to think quickly on your feet
• Flexibility – we’re growing and evolving, and you’ll need to come along for the ride

Why Traction

• Join a high-potential organization. This is a unique opportunity to join a rapidly scaling business where we expect you to approach things differently, and solve problems for business owners
• Meaningful Rewards: Competitive Base Pay, Flexible Leave Plan, Health Insurance
• Captain your career path. Live, work, and breathe in an environment with limitless opportunities for growth, both professionally and personally. A personal learning budget used to invest in your growth
• The Best Team. Working with a motivated and talented team plus regular team bonding events

Our values:

• Ownership: At Traction, we take the initiative to achieve favourable results
• Invent & Innovate: We are constantly developing and designing solutions
• Growth Centered ( self and customers): You keep pursuing growth and learning
• Team Spirit (collaborative): We are a team that works together to achieve a common goal
• High Ethical Standard: Respect, trust, honesty, and moral character are values that we uphold
• Customer Driven: We see everything we do at Traction on how it will impact our customers
• Above & Beyond: We don’t just do what’s expected of us; We go the extra mile.

Application Closing Date
7th September, 2022.

Note: Traction Apps is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law.