Platform Monitoring Officer at Traction Apps Full Time

Traction Apps is currently seeking for application from qualified applicants to fill the vacant position of Platform Monitoring Officer. interested and qualified applicants can apply via the details below

Traction Apps is a platform that provides you with all the tools to run and grow your business. Aaccept payments, manage sales, send invoices, manage inventory, and a lot more on Traction.

Applications are invited from suitably qualified candidates for the position below:

Job Title: Platform Monitoring Officer

Location: Lagos
Employment Type: Full-time

What You’ll Do

• Liaise with 3rd party support service providers (Bank, PTSPs or NIBSS,) for swift resolution of escalated issues
• Manage connectivity on all SIMs and always ensure terminal uptime
• Provide customer feedback to the product and engineering teams
• Contribute to merchant support, customer success, and product support activities as needed
• Handling the TMS-related issues and liaising with the engineering team on the development
• Provide accurate and reliable reports on downtime and resolution on either daily weekly or monthly basis
• To monitor the VPS platform testing at 30 minutes intervals with sample transfer
• To monitor the Threshold for the Paystack wallet
• To monitor the Threshold for the Airtime vending account
• To carry out test transactions across all pos terminals using all card schemes (GA & ETOP)
• Act as a 2nd level of support for all product and platform-related issues escalated by the Customer Success team
• Work with relevant departments within Traction to onboard clients on product platforms
• Escalate technical issues to traction payment partners team and follow up to receive resolution feedback with specified SLA
• Escalate product support issues to the Product team and follow up to receive resolution feedback within the specified SLA
• Attending to any other related task assigned by Lead Terminal Management.

What You’ll Need

• HND / Bachelor’s Degree
• Experience and results as a Platform Support Specialist or similar role
• Strong communication and presentation skills
• Ability to work independently and with cross-functional teams
• Perceptive and a fast learner: you’re able to quickly understand the technology that powers Traction Apps, and able to help customers achieve their goals, even if they’re unable to articulate those goals
• A positive, polite, confident, sincere, and friendly disposition
• The ability to solve problems and to think quickly on your feet
• Flexibility – we’re growing and evolving, and you’ll need to come along for the ride.

Our Values:

• Ownership: At Traction, we take the initiative to achieve favourable results
• Invent & Innovate: We are constantly developing and designing solutions
• Growth Centered ( self and customers): You keep pursuing growth and learning
• Team Spirit (collaborative): We are a team that works together to achieve a common goal
• High Ethical Standard: Respect, trust, honesty, and moral character are values that we uphold
• Customer Driven: We see everything we do at Traction on how it will impact our customers
• Above & Beyond: We don’t just do what’s expected of us; We go the extra mile.

Why Traction

• Join a high-potential organization. This is a unique opportunity to join a rapidly scaling business where we expect you to approach things differently, and solve problems for business owners
• Meaningful Rewards: Competitive Base Pay, Flexible Leave Plan, Health Insurance
• Captain your career path. Live, work, and breathe in an environment with limitless opportunities for growth, both professionally and personally. A personal learning budget used to invest in your growth
• The Best Team. Working with a motivated and talented team plus regular team bonding events.

Application Closing Date
7th September, 2022.

Note: Traction Apps is an Equal Opportunity Employer. The company does not and will not discriminate in employment on any basis prohibited by applicable law