Head of Operations at Ekesons Bros Nigeria Limited Full Time

E.Ekesons & Bros. Nigeria Limited is currently seeking for application from qualified applicants to fill the vacant position of Head of Operations. interested and qualified applicants can apply via the details below

E.Ekesons & Bros. Nigeria Limited – We operate bus transportation services according to accepted international standards of road transportation. Our services are specially designed for distinguished travellers who would otherwise use air service.

We are seeking a skilled, reliable, efficient employee to join our growing organization in the capacity below:

Job Title: Head of Operations

Location: Lagos

Duties and Responsibilities
Your duties and responsibilities as the Head Of Operations are listed below, but not limited to:

• Advise on policy and strategic developments goals for growth and examine business decisions (pricing policy, level of service provision, timetable changes) to assess their impact on passengers and company income.
• Develop and Implement procedures to efficiently administrate passenger and cargo transportation operations, prepare transportation schedules and plan routes.
• Manage and coordinate the movement of passengers and their goods.
• Market passenger services to encourage greater passenger use of particular routes and service offerings;
• Meeting passengers and customers to deal with complaints and areas of concern;
• Conducting and Analyzing results of surveys on passenger/customer satisfaction and starting new projects to improve performance;
• Making sure that transport services are available to all through social inclusion initiatives;
• Using IT systems for tasks such as timetabling and managing usage flows.
• Liaising and negotiating with different stakeholders including Transport planning/ Regulatory authorities at all tiers of government, residents, councilors/politicians, developers and transport providers etc;
• Identifying existing and possible future transport problems, developing transport models and investigating the feasibility of alternative routes, equipment types and models as well as other viable means of transport;
• Liaising with passenger watchdogs and other professional bodies;
• Ensure employees are motivated and productive;
• Ensuring that all operations are carried out in accordance with laws and regulations, particularly relating to health and safety;
• Managing and supervising staff, organising work shift and coordinating staff training;
• Negotiating and managing contracts and developing new business opportunities whenever possible;
• Making sure the transport operation meets its performance and safety targets, monitoring it and reporting to Senior Management/Managing Director;
• Writing clear reports and presenting options and recommendations to clients and senior management/Managing Director;
• Minimizing disruption and resolving any unscheduled delays, having to make decisions in difficult situations;
• Assess and identify new opportunities for growth in current and prospective markets.
• Develop and implement systems to record, file and store information pertaining to client enquiries.
• Identify staff that require on-going training and implement training opportunities to ensure their skills are improved.
• Receive and review feedback from customers and follow up to ensure customer satisfaction.
• Plan and prepare monthly/annual budget for the department and facilities, scheduling expenditures, analyzing variances and initiating corrective actions. Follow up closely during implementation.
• Ensure staff are properly dressed at all times – including but not limited to the required uniforms where necessary.

Requirements

• HND / B.Sc in Administration, Transport Management or related discipline.
• Minimum of 8 years of cognate experience in a similar role within the transportation industry.
• Smart, energetic and honest person.
• Ability to work under pressure and meet deadlines.

Application Closing Date
18th August, 2022.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.