Customer Support Executive at Beacongate Limited Full Time

Job Title: Customer Support Executive

Location: Lekki-Jakande, Lagos
Employment Type: Full-time

Responsibilities

• Managing a team of representatives offering customer support.
• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Creating policies and procedures.
• Planning the training and standardization of service delivery.
• Selecting and hiring new staff.
• Monitoring the work of individual representatives and of the team.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Possessing excellent product knowledge to enhance customer support.
• Maintaining a pleasant working environment for your team.

Requirements

• A Bachelor’s Degree in Administration or a related field.
• A minimum of 3 years experience.
• Excellent interpersonal and written and oral communication skills.
• Ability to lead a team.
• Knowledge of CRM systems.
• Computer skills.
• Knowledge of mediation and conflict resolution techniques is preferable.

Salary
N100,000 – N150,000 Monthly.

Application Closing Date
25th July, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.