Customer Relationship Officer at SendMe Food Technology Limited Full Time

SendMe Food Technology Limited is currently looking for a customer relationship officer for immediate employment. Interested persons are expected to apply. Kindly go through the full details of this position below:

Job Title: Customer Relationship Officer

Location: Abeokuta, Ogun
Employment Type: Full-time

Job Summary

• The Customer Relationship Officer proactively manages customer expectations to ensure customer satisfaction, which aids the achievement of the customer success department’s customer retention goal.

Responsibilities

• Must ensure every customer from the Fulfillment Center assigned to them are satisfied
• Proactively reach out to customers whenever delivery might be late
• Reach out to the necessary departments to resolve all possible complaint.
• Fill in the data on the RO sheets appropriately, on-time and in-full
• Oversee the FCA and any report suspicious activities
• Ensure dispatch riders are neatly dressed and their bikes are clean.

Qualifications

• Education Level: Minimum of Bachelor’s Degree
• Experience: 1 – 2 years experience.

Specific Skills:

• Persuasive Speaking Skills.
• Data entry – Spreadsheets & Google Workspace suite
• Data interpretation
• Empathy
• Adaptability
• Ability to Use Positive Language
• Clear Communication Skills
• Self-Control
• Taking Responsibility
• Patience.

Salary
N60,000 – N75,000 Monthly.

Application Closing Date
13th July, 2022.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the email.

Note

• Applicants must be resident in Abeokuta, Ogun State.
• Proximity to Onikolobo, Pansheke areas is an added advantage.