Team Member, Quality Assurance (Digital Lab) at First Bank of Nigeria Limited Full Time

Job Title: Team Member, Quality Assurance (Digital Lab)

Job Identification Number: 332
Location: Lagos
Employment Type: Full Time

Responsibilities

• Conduct proactive monitoring, operation and maintenance of channels applications and infrastructure (AgentBanking, Wallet, CoralPay,  Postillion Office, Postilion Portal, FEP (Postilion), CSIS, Connect24 & Uniser, Mastercard Online, Pay Arena, PayAttitude, ViaCard Prepaid, etc) to maintain and support operations and ensure compliance to relevant standards
• Provide technical direction in requirement definition, planning, coordination and implementation of channels applications and infrastructure. ((FIP (In Branch), FIP Service (In & Out), FirstMonie, FirstMobile, USSD, WhatsApp Application, FirstAdvance, MCASH).
• Perform configurations, problems, incidents, IT service continuity and supply
• Assist effort to develop and configure channels infrastructure from conceptualization through stabilization
• Test, debug, document and analyze performance of channels applications and infrastructure components
• Provide support to all environments (production, test, QA, development, etc.), channels infrastructure implementation and patch management
• Conduct event, fault and performance management.
• Fulfil service requests and perform routine maintenance and support activities within SLA.
• Detailed stakeholder engagement in issue resolution and adherence to escalation matrix.
• Provide innovative solutions to problems, developments and integrations in the Channels eco-system
• Background to Mid-Level knowledge in modern IT technologies and domains to support and advance the Channels Systems.
• Prepare and design reports on Systems availability and performance.

Requirements

• Minimum of a First Degree or its equivalent in aN IT related discipline.
• Minimum of 3 years Post -NYSC experience.

Application Closing Date
10:20 PM: 22nd July, 2022