Human Resource Expert in Residence at Workforce Group Full Time

Job Title: Human Resource Expert in Residence

Location: Lagos
Employment Type: Full Time

Job Objectives

• As the HR Expert in Residence will be responsible for developing and implementing learning strategies and programs for HR Professionals.
• The role-holder is a digital-savvy HR Expert who is passionate about helping HR Professionals learn/grow and will be responsible for aligning all Business & HR Africa’s communications, social media, and marketing content to create a strong brand identity and bring all digital community experiences to life for mid-to-senior level HR & Business professionals.
• The HR Expert in Residence will lead and participate in all conversations to help educate potential and current clients about Business & HR in Africa and help establish the company as the trusted authority in the industry.
• We want to increase our brand recognition, not just of our service offerings but also the way we lead and educate in our industry.

Job Responsibilities

• Formulate learning objectives; to evaluate training objectives, requirements and effectiveness of delivery and comprehension.
• Ensure that learning approaches are credible and lead to outcomes that have a positive impact on the business and lead to the retention and engagement of key clients.
• Where applicable, identify partners and/or vendors and manage to partner for the delivery of HR training.
• Enhance customer satisfaction by developing and maintaining excellent relationships and effective communication channels.
• Develop and maintain strong synergistic relationships with colleagues and customers, including those internal to Human Resources (e.g., HR Business Partners)
• Work closely with HR Subject Matter Experts to ensure quality training programmes are developed, customized, approved, maintained, revised and properly documented as required
• Develop HR training curriculum and facilitate training programs
• Develop strong working relationships with key stakeholders in the HR space to establish HR solutions that meet their strategic capability needs.
• Plans and implements community strategies to further our brand recognition and engage in online conversations with prospective and existing clients about topics in our industry, products, and brand.
• Demonstrates competence and provides content on community features, HR and business challenges and solutions to community members & business stakeholders.
• Creates, curates or collates branded content to support marketing and customer service needs
• Administers the community, including user account management and moderation escalations.
• Plans and hosts online and offline events on industry topics
• Provides insights to marketing team about target accounts, industry, competitors, and relevant topics in the community
• Represents our brand at events and trade shows when needed
• Engineers and bridges communication between community members, engaging with Subject Matter Experts where relevant.
• Monitors community health and produces reports on relevant issues and outcomes.
• Helps manage programs (contests, webinars, giveaways) to drive adoption and success with our community.
• Creates, configures and manages content and layouts on both social, email and web platforms
• Manage Polls/Surveys to measure community member experience and sentiment
• Assists with the management, upgrade and improvements, of community’s platforms’ features and functions.

Specification / Qualifications and Desired Experience

• 5 – 7 years HR work experience or professional certification
• B.Sc / Master’s Degree in Communication, Marketing, English Language, Journalism, or related field
• 3 – 5+ years Community Management experience
• 3 – 5+ years experience with LinkedIn and/or B2B marketing including digital media buying and campaign management
• Experience with course design tools used to create high-quality learning materials (Articulate, Storyline, etc.).
• Experiential marketing and event management experience
• Strong, effective and versatile writing and interpersonal communication skills
• Proven ability to execute tasks with high quality and within time constraints
• Working operational knowledge and understanding of online community platform moderation tools (Forums, Blogs, Photo Uploads, Commenting etc.).

Required Required Skills and Competence:

• Display a good understanding of the HR Topics, Policies and Procedures, with specific skills in training strategies.
• Have sound research and analytical skills, coupled with excellent attention to detail.
• Project management experience will be an added advantage.
• Demonstrate excellent language and communication skills and have the ability to manage & influence stakeholders across various areas of the business
• Access to a wide pool of HR Professionals
• High level of accountability and ownership
• Ability to facilitate effectively on a diverse range of topics
• Ability for proffer solutions across the different Lines of Business
• Commitment to delivering value to the business, including an ROI
• Proactive, value-seeking in nature
• Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
• Strong creative and problem solving skills.
• Strong presentation skills and facilitation skills
• Leadership skills • Strong business acumen.
• Self-confident and assertive.

Application Closing Date
Not Specified.