Customer Service Representative at Toc Consult Full Time

Toc Consult is currently seeking for application from qualified applicants to fill the vacant position of Customer Service Representative. interested and qualified applicants can apply via the details below

Toc Consult, a consulting firm that helps companies with recruitment and other HR related services, is recruiting to fill the following positions below:

Job Title: Customer Service Representative

Location: Ojota, Lagos
Employment Type: Full-time

Job Description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Processing orders and requests from the various channels
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Customer Onboarding
• Processing of APP orders
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• Bachelor’s Degree in English or any Social Science courses
• A minimum of 2 years’ experience in customer service position
• Proven work experience in community pharmacy (must have)
• Positive and hardworking attitude
• Good understanding of English and must be able to read, speak and write in English
• Ability to multitask, prioritize and manage time effectively
• Ability to stay calm when customers are stressed or upset.
• Experience working with customer support.
• Must be open to shift work

Application Closing Date
31st July, 2022.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.