Ticketing Officer at Marquis Concierge Full Time

Marquis Concierge is currently seeking for application from qualified applicants to fill the vacant position of Ticketing Officer. interested and qualified applicants can apply via the details below

Marquis Conciege offer a multitude of both Individual and business concierge services ranging from bespoke travel and tour service, event planning and many more.

We are seeking competent, self motivated, hardworking and result driven professional to fill the position below:

Job Title: Ticketing Officer

Location: Abuja

Job Description

• The Ticketing Officer helps passengers to book reservations and get tickets for.
• He/She will answer questions on travel arrangements such as routes and time schedules.
• The ideal candidate should reside in Abuja.

Responsibilities

• Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level.
• Able to make accurate bookings and reservations for customers.
• Calculate expenses, write and sell tickets to the passengers.
• Works as part of a team that maximizes customer’s satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
• Help passengers by answering questions on travel arrangements.
• Help customers to plan for their trips.
• Help to make and confirm reservations.
• Provide good customer service.
• Re-book tickets and other arrangements.
• Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
• Builds and maintains effective working relationships whilst promoting the company culture and values.
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required.

Requirements

• Candidates should possess a Bachelor’s Degree
• A Minimum of 9 years of experience in reservations and ticketing
• Hands-on approach with a can-do work style
• Commitment to delivering exceptional guest service with a passion for the tourism industry
• Ability to find creative solutions taking ownership for duties and tasks assigned
• Personal integrity, with the ability to work in an environment that demands excellence
• Experience of working with IT systems on various platforms
• Strong communication, interpersonal skills.
• Ability to create and follow schedules.
• Customer service orientation and ability to respond appropriately to diverse customers.
• Positive attitude towards work.

Application Closing Date
1st July, 2022.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter in a single document to: [email protected] using the Job Title as the subject of the email.