Benchmark & Measurement Engineer at Phillips Outsourcing Services Nigeria Limited Full Time

Job Title: Benchmark & Measurement Engineer

Location: Ikoyi, Lagos
Employment Type: Full-time
Industry: Telecoms

Responsibiliites

• Manage and analyze benchmark drive test for the QoSQoE field measurements conducted by 3rd party vendors.
• Generate comparative analysis reports from vendors drive test activities.
• Network Performance analysis and trending; reported to the relevant units for necessary actions.
• Investigate Network related exceptions and give relevant recommendations for network QoEQoS improvement.
• Carry out competitive Networking benchmarking test analysis with recommendation and coordinate activities ensure competitive edge Performance.
• Proactively and reactively measure and report end-user perceived service quality and provide a basis to drive improved experience.
• Relating with the Radio Planning and Optimization team, ensure that all radio related issues are resolved and timely
• Engage with Managed Service Vendors to deliver improved Customer Experience
• Liaise with Customer Experience on the Network related components of the Net Promoter Score (NPS)
• Engage with Customer Relations (CR), ensuring that network related customer feedback is resolved and closed
• Relating with the Radio Planning and Optimization team, ensure that all radio related issues are resolved and timely
• Follow up with network complaints to ensure faster resolution of service quality issue and customer complaint calls.
• Ensure NPS and Customer Experience Index improvement as agreed by the business.

Requirements

• HND / B.Sc and a minimum of 3 years experience in an area of specialisation; with experience working with others
• Experience working in a medium organization
• Experience on 2G and 3G radio optimization.
• LTE optimization and multi-vendor experience is an added advantage
• Expert knowledge on 2G and 3G drive test analysis and reporting using TEMS investigation and discovery software. Knowledge on LTE drive test is an added advantage.
• Experience on Network performance analysis trending and reporting in a Managed Services environment or setup.
• Capable of leading process analysis and providing objective feedback on areas of improvement.

Salary
N162,000 monthly

Application Closing Date
13th June, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using “Benchmark Engineer” as the subject of the mail.