Customer Service Representative at Hybrid Consulting Limited Full Time

Hybrid Consulting Limited is currently seeking for application from qualified applicants to fill the vacant position of Customer Service Representative. interested and qualified applicants can apply via the details below

Hybrid Consulting Limited is a registered limited liability company located in Lagos Nigeria and providing quality, professional and world class services to corporate bodies.

We are seeking competent, self motivated, hardworking and result driven professional to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full-time

Job Description

• We are looking for a Customer-oriented Service Representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.
• Track record of over-achieving quota.

Requirements

• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Salary
N80,000 – N100,000 / Month.

Application Closing Date
24th June, 2022.

How to Apply
Interested and qualified candidates should forward detailed CV to the “Human Resource Personnel via: [email protected] using the Job Title as the subject of the email.