Client Care Analyst at Visa Incorporated Full Time

Visa Incorporated is currently seeking for application from qualified applicants to fill the vacant position of Client Care Analyst. interested and qualified applicants can apply via the details below

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

We need the service of a honest and smart person to work for us and fill the vacant position below;

Job Title: Client Care Analyst

Location: Lagos
Employment Type: Full time

Job Description

• The global client support group works with locally deployed client service experts to develop and deliver the support model for Visa Inc. issuers, acquirers, processors and merchants worldwide.
• This includes day-to-day operations and product support, specialized help desks, back office support and customer performance reporting.
• This role is an individual contributor with a primary focus on execution. This position is at the professional level and serves as a technical / functional specialist and is involved in solving complex problems.
• This position receives a minimal level of guidance and supervision and will act as a mentor to other team members.

Responsibilities

• Respond to routine operational service and support inquiries from Visa client institutions.
• Provide information and direction for customers regarding VisaNet Core Application Services, General Transaction Research, Billing, User ID and similar queries.
• Perform transaction and process research to analyze potential technical or operational problems or issues.
• Complete data entry in a timely and accurate manner for assigned client institutions
• Log service requests plus resolutions in a timely and accurate manner for call or problem tracking and knowledge base software applications.
• Work with stakeholders within CSS (Client Support Services) and non-CSS organizations to resolve client issues.
• Be accountable for delivering against commitments to clients.
• Organized in tasks and activities.
• Develop process improvement procedures to improve operational efficiency.

Qualifications

• Bachelors Degree or equivalent experience
• Typically requires 3 – 5 years’ experience in a customer-facing role in software, financial or information services.
• Must be a self-starter with strong organization and resolution management skills
• Customer focus with proven ability to establish productive working relationships with staff and management at all levels.
• Technical aptitude with the ability to absorb technical information and strive for continuous learning
• Working knowledge of VisaNet Integrated Payment (VIP) and BaseII systems, EMV and Visa Integrated Circuit (VIS) technical specifications
• Proficiency in Microsoft Office
• Excellent verbal, written and interpersonal skills are required.
• Language – proficient in English
• Candidate must have the ability to travel.

Application Closing Date
Not Specified.