Customer Support Officer at Vivid-Tech Solution and Services Full Time

Vivid-Tech Solution and Services is currently seeking for application from qualified applicants to fill the vacant position of Customer Support Officer. interested and qualified applicants can apply via the details below

Vivid-Tech solutions and services is Nigeria’s foremost messaging service provider on mobile and web plaforms. Our platform is hinged on Messaging-as-a-Service (M-a-a-S) model which enables interested customers subscribe to our services for special alerts and notifications. In today’s global market environment where organizations are faced with the increased costs and regulations associated with messaging services, Vivid-Tech Solutions and Services offers fast, reliable and accurate Messaging-as-a-Service (M-a-a-S) solutions specifically tailored to meet the needs of our clients.

We are looking for highly competent, experienced, motivated, and results-oriented individuals to fill the vacancy below:

Job Title: Customer Support Officer

Location: Surulere, Lagos
Employment Type: Full-time

Responsibilities

• Ensure prompt response to customers’ requests and enquiries at all times and across all channels
• Acknowledge and provide relevant assistance needed to resolve customer complaints promptly.
• Ensure customer satisfaction and provide professional customer support.
• Escalate customer complaints/inquiries and other observations to relevant personnel as appropriate
• Enlighten customers about the company’s products and services aimed at promoting customer satisfaction and continuous patronage
• Provide first-level technical support services.
• Monitor and maintain customer’s database.

Requirements

• Interested candidates should possess a minimum of OND / HND / B.Sc Degree in relevant fields
• 1 – 3 years relevant work experience.
• Excellent Numerical and Analytic Skills.
• Must be ready to work on weekends (Saturday / Sunday including Public Holidays) off day is available.
• Must be ready to operate on shift (Morning / Night).
• Working knowledge of the computer is required.
• Must have excellent communication skills.

Salary
N50,000 – N55,000 Monthly.

Application Closing Date
12th May, 2022.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Note: This position is for those in Mainland / Surulere and axis only.