Retail Associate at House of Sota Full Time

House of Sota is currently seeking for application from qualified applicants to fill the vacant position of Retail Associate . interested and qualified applicants can apply via the details below

House of Sota is an international brand that incorporates African fabrics with contemporary fashion for the modern individuals.

We urgently require the services of a qualified personnel to fill the vacant position below:

Job Title: Retail Associate

Location: Lagos
Employment Type: Full-time

Duties

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets.

Qualifications

• BSc / HND qualification
• At least 2 years work experience.
• Previous experience in sales and customer care roles
• Strong phone and verbal communication skills along with active listening
• Good negotiation and problem solving skills
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities, and manage time effectively.

Remuneration
Attractive.

Application Closing Date
17th April, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Note: Please do not apply if you do not meet the requirements and you are not ready to resume immediately.