Customer Technical Support (Male) at Knowledgeware Technologies Limited Full Time

Knowledgeware Technologies Limited is currently seeking for application from qualified applicants to fill the vacant position of Customer Technical Support (Male). interested and qualified applicants can apply via the details below

Knowledgeware Technologies Limited is an Educational Service Provider based in Lagos (Nigeria) that specialises mainly in Computer Based Testing (CBT), e-registration and application, e-recruitment services, IT Training and Certifications and other related e-learning services.

We are seeking a skilled, reliable, efficient employee to join our growing organization in the capacity below:

Job Title: Customer Technical Support (Male)

Location: Surulere, Lagos
Employment Type: Full-time

Responsibilities

• Providing first level support services to customers.
• Attend to clients/customers’ inquiries, prioritize and resolve customer complaints in a professional, timely and accurate fashion.
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Handle dissatisfied customers in a courteous and professional manner.
• Direct or route customer inquiries and complaints to appropriate unit for assistance.
• Input and compile accurate records and responses of customer interaction on the CRM.
• Work on a shift basis, inclusive of public hoildays and weekends (Saturdays and Sundays).
• Effectively monitor and manage communication across various electronic and social media channels.

Requirements

• HND qualification
• 1 – 3 years of work experience
• The Applicant should be male and reside around Surulere and environs.

Skills:

• Possess excellent communication (verbal and written skills) and presentation skills
• Good analytical and problem-solving skills, logical thinking, attention to details, and focus on quality.
• Excellent Organizational and Multi-tasking abilities
• Customer support orientation and experience
• Empathic, Polite, Courteous, Smart and Proactive.
• Knowledge in IT or other related technical field
• Good knowledge of operating systems, hardware and software
• Serenity in challenging situations
• Tech savvy and proficient in the use of social media.

Remuneration
N45,000 – N55,000 monthly.

Application Closing Date
15th April, 2022.

Method of Application
Interested and qualified candidates should send their Application Letter and Resume to: [email protected] using the Job Title as the subject of the email.