Security Customer Engineer at Microsoft Nigeria Full Time

Job Title: Security Customer Engineer

Location: Lagos
Employment Type: Full-Time
Job number: 1258250
Travel: 25-50 %
Profession: Services
Role Type: Individual Contributor

Job Description

• Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.
• Security Customer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption for Security, Compliance and Identity.
• CEs provide technical support including risk assessments and tuning to operate and optimize a customer’s cloud or on-premise environment.
• The Customer Engineer provides pro-active support delivery services as well as technical readiness through a Customer’s Support contract via dispatch by the CSAM / account team. Customer Engineer services can be delivered either remotely or on-premises.
• Security CEs support customers in adopting an End-to-End Security strategy (e.g. Build Zero Trust Foundations, Modernize Security & Defend Against Threats, Secure Azure, Hybrid and Multi-Cloud, Protect and Govern Sensitive Data, Manage and Investigate Risks).

Responsibilities
Customer Impact – 40%:

• Participates in proactive delivery, spots performance issues, analyzes problems, develops solutions to meet customer needs (including skilling needs), represents them.
• Engages in strategic service delivery planning, in partnership with the account team, to strengthen targeted customer relationships and support accurate customer contactability for surveys.
• Gathers customer impressions of products and services and integrates this feedback into decision making and service delivery planning.
• Seeks information about the underlying needs of customers and recommends service delivery to meet those needs.
• Provides and drives actionable feedback across groups about the customer/partner experience and competitor threats.
• Understands customer/partner requirements and can map the adoption and optimization of Microsoft technology solutions accordingly.
• Provides the most effective method of service delivery by analyzing trends and common themes across customers.
• Builds plans that consider potential obstacles and immediate and long-term consequences.
• Demonstrates expertise in a specific solution, or several products, feature functions, or services.
• Provides stakeholder assistance throughout deployment to avoid/resolve technical issues.

Business Impact – 40%:

• Seeks opportunities to drive Customer Success business results by collaborating with multiple team members.
• Identifies opportunities to articulate business value and grow customer/partner relationships in alignment with Customer Success business priorities and stakeholder management principles.
• Prioritizes Managed IP/Community IP re-use where appropriate to accelerate customer outcomes
• Contributes to IP creation and updates by identifying gaps through delivery
• Participates in relevant communities to share expertise and learn from others

Individual Impact – 20%

• Consistently applies “lessons learned”, model personal accountability & teamwork.
• Drives and Supports innovation focusing on industry solutions and customer business outcomes on the Microsoft platform.
• Understands the portfolio of Support offerings and contribute & participate in customer and internal meetings to articulate value.
• Cultivates relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.
• Demonstrates Self Learner mindset through alignment of individual skilling to team/area demands and continuous upskilling to align to Customer Success goals
• Ensures delivery meets / exceeds all operational excellence guidelines and best practices

Requirements

• Bachelor’s Degree in Computer Science, Engineering, Business or related field.
• Years Experience: 3 years in Security or 5 in systems development, network operations, software support, IT consulting
• Customer Focus
• Design Thinking
• Stakeholder Orchestration
• Solution Demonstration
• Problem Solving
• Trusted Technology Advisor
• Learning & Training
• Communicate Effectively
• Product & Technology Expertise

Application Closing Date
Not Specified.