Project Assistant – Accountability at Catholic Relief Services (CRS) Full Time

Job Title: Project Assistant – Accountability

Job ID: 2200003L
Location: Maiduguri, Borno
Job Type: Full-time
Shift: Standard
Schedule: Regular
Job Level: Day Job
Travel: Yes, 20 % of the Time
Job: Program Management
Employee Status: Individual Contributor

Job Summary

• The Accountability Assistant will work with the Feedback Assistant, the Accountability Officer, project teams and community mobilizers to ensure strong Feedback and Response Mechanisms (FRM) are maintained and strengthened for THRIVE.
• S/he will be responsible for managing and monitoring beneficiary feedback on a daily basis and will prepare analysis reports presenting general trends to be shared with project teams.

Roles and Key Responsibilities

• Assign a categorize to the feedbacks received from the hotline and through community-based mechanism (staff, community meetings, suggestion boxes, etc.)
• Assign a ticket number to each feedback and enter feedbacks in the database.
• Regularly transmit feedbacks to the adequate teams.
• Prepare weekly and monthly reports presenting the learnings from the feedback received, per project
• Participate in teams’ meeting to share the trends and learning from the feedbacks.
• Follow up regularly with the teams on the advancement of feedback responses.
• Regularly update the database by adding the response implemented and close feedbacks when an adequate response has been given.
• Ensure all feedback collected from beneficiaries are kept confidential and timely/accurate response is given back to them.
• Support CRS and partner to document and respond to all community feedback received.
• Support the MEAL-Accountability Officer to facilitate orientation, training and awareness sessions on beneficiary feedback mechanism to CRS and partner staffs as required.

Key Working Relationships:

• Internal: Feedback Officer, Feedback Assistant, MEAL Officer, Program Managers.
• External: Community members, partner staff.

Basic Qualifications

• Bachelor’s Degree preferred.
• 2 to 4 years of work experience in project support.
• Experience in the field of Accountability and for an NGO would be a plus.
• Additional education may substitute for some experience.
• Experience in participatory action planning and community engagement.
• Experience monitoring projects and collecting relevant data preferred.
• Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint).

Knowledge, Skills and Abilities:

• Observation, active listening and analysis skills with ability to make sound judgment.
• Good interpersonal skills and the ability to interact effectively with diverse groups.
• Proactive, results-oriented and service-oriented.

Required Languages:

• English and Hausa required. Kanuri is strongly preferred.

Travel:

• Must be willing and able to travel up to 20 %.

Agency-wide Competencies (for all CRS Staff):
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Integrity
• Continuous Improvement & Innovation
• Builds Relationships
• Develops Talent
• Strategic Mindset
• Accountability & Stewardship.

Application Closing Date
1st March, 2022.

Note

• Nigerian Nationals Only.
• All positions requiring residence or frequent travel outside their home country must undergo and clear a pre-employment medical examination.
• Qualified females are strongly advised to apply.
• Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need.
• Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
• All positions requiring residence or frequent travel outside their home country must undergo and clear a pre-employment medical examination.
• CRS’ talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people – especially children and vulnerable adults – to live free from abuse and harm.