Customer Service (ICT Support) Officer at Enroyale Consulting Full Time

Enroyale Consulting is currently seeking for application from qualified applicants to fill the vacant position of Customer Service (ICT Support) Officer). interested and qualified applicants can apply via the details below

Enroyale Consulting, a globally minded business management consulting company, is recruiting to fill the position below:

Job Title: Customer Service (ICT Support) Officer

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• The candidate is responsible for application setup; resolution of all application functional issues raised by the users; works closely with I.T support team to ensure update reports are available and must ensure that all users are supported and can effectively use the media app effectively.

Job Description

• Keep record of users interactions, transactions, comments, and complaints
• Maintain a positive, empathetic, and professional attitude toward users
• Provide technical support to teams within the organisation, and to users
• Assist with systems integrations
• Manage ticketed query system and ensuring comprehensive database of queries and resolutions is kept updated
• Identifying and resolving technical issues
• Aid installation and configuration of users softwares
• Delivering service and support to end-users via automated call distribution device software
• Gathering and using customer details before evaluating and analysing the symptoms of the issue.

Qualifications

• Bachelors Degree in any related area
• 2 – 4 years work experience
• Experience in customer service or contact center
• Computer Science Graduate with customer service experience will be an advantage
• Ability to discuss complicated technical information in simple terms
• Problem solving skills and good analytical skills
• Strong oral communication and interpersonal skills
• Love of technology
• Proper phone etiquette.

Application Closing Date
20th February, 2022.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.