Customers’ Communication & Service Support Officer at Winelight Analytical Systems Limited Full Time

Winelight Analytical Systems Limited was incorporated under the Companies and Allied Matter Act 1990 with RC No: 229 847 as a Limited Liability Company on the 23rd of August, 1993 to carry out the business of Laboratory equipment, sales, installations, repairs and maintenance. We are located at No 3 Adebayo Mokuolu, by Hotel Newcastle, Anthony Village, Lagos.

We urgently require the services of a qualified personnel to fill the vacant position below:

Job Title: Customers’ Communication & Service Support Officer

Location: Anthony, Lagos
Employment Type: Full-time

Duties and Responsibilities

• Answer customer inquiries via phone, email, and in-person
• Quick response to email, WhatsApp and phone calls
• Direct and follow up customer’s enquiry to the appropriate section
• Update customer records in the system, including notes about interactions
• Pitch ideas for improving customer care
• Create and maintain reports about customer interactions
• Participate in team-building activities
• Develop a rapport with customers
• Make recommendations to Sales team where necessary to improve customer experience
• Up to date regarding the daily operations of the Sales department
• Creating a reliable customer loyalty support
• Setting customer service goals for team members and helping them reach those goals
• Interacting with customers and handling customer queries and complaints in a timely manner
• Making weekly and monthly reports and surveys

Job Requirements

• B.Sc / HND and Minimum of OND in any related institution courses
• Age: btw 23 and 29
• Gender: Female (for Gender balance)
• Remuneration: between #50,000 and #60,000
• Must reside on the mainland
• Resumption: must be ready to resume immediately or maximum in two weeks
• Minimum of 2 years experience

Other requirements:

• Must be able to use Microsoft packages very well- WORD, EXCEL, POWERPOINT
• Good communication/spoken English. Must be able to write very well.

Salary
N50,000 – N60,000 / month.

Application Closing Date
4th January, 2022.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.