Experienced Front Desk Personnel at Hotel Capitol Full Time

Job Title: Experienced Front Desk Personnel

Location: Ojodu-Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments.

Requirements

• Candidates should possess an SSCE / GCE / NECO qualification with a minimum of 2 years work experience.

Application Closing Date
10th January, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.