Executive Assistant / Customer Support / Admin Officer at Hexavia Limited Full Time

Hexavia is a company of young creative professionals with the most proficient skill in brand management, project consultancy as well as function-specific facilitation and trainings. Our team realizes that excellence, quality, and customer satisfaction while doing what we love for a living remains the only way to stay on top. We are fast growing and we are adding tremendous value to our clients.

We urgently require the services of a qualified personnel to fill the vacant position below:

Job Title: Executive Assistant / Customer Support / Admin Officer

Location: Lagos

Job Description

• Screen and direct phone calls and distribute correspondence.
• Handle requests and queries appropriately.
• Manage diary and schedule meetings and appointments.
• Take dictation and minutes.
• Source office supplies.
• Produce reports, presentations and briefs.
• Devise and maintain the office filing system.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Develop the FAQ, track customer behavior, collect customer feedback and respond on customer reviews.
• Accurately and efficiently address any issues or disputes with customers.
• Perform other additional assignments as entrusted by management.

Requirements

• Candidates must possess a minimum of second class upper Bachelors’ Degree in any discipline.
• Previous internship experience will be an added advantage.
• Basic knowledge of Google Analytics and Google Ad Words.
• Excellent oral and written communication skills.
• Demonstrated knowledge of MS Office Tools.
• Excellent researching abilities.
• Ability to work in a fast-paced environment.
• Knowledge of office management systems and procedures.
• Outstanding organizational and time management skills.
• Up-to-date with the latest office gadgets and applications.
• Ability to multitask and prioritize daily workload.
• Proven customer support experience or experience as a Client Service Representative will be an added advantage.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.

Application Closing Date
15th November, 2021.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.