Customer Care Representative at Gwamacy Global Links Nigeria Limited Full Time

Job Title: Customer Care Representative

Location: Ketu, Lagos
Employment Type: Full-time

Responsibilities

• Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
• Answer any questions the customer may have about available products and services
• Establish new customer accounts, recording account information on written forms or digitally
• Listen to customer concerns and complaints with the goal of identifying the causes of the problem
• Select appropriate responses to customer issues and work quickly to resolve them
• Refer advanced cases to management for resolution, providing background information as necessary
• Maintain and regularly update financial account information using computer software programs
• Anticipate customer needs, following up with previous customers to offer reorders or additional services

Qualifications

• Candidates should possess an OND, HND or Bachelor’s Degree with 2-5 years work experience.
• Call center or customer service experience preferred
• Flexibility to work different shifts (including evenings, weekends, or holidays)
• Willingness to participate in training before hire and on-the job
• Ability to pass a pre-employment background investigation and drug screen for certain positions
• Excellent listening skills and an empathetic voice and manner
• Dedication to customer satisfaction
• Basic knowledge of computer software and office systems
• Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
• Familiarity with all of the goods and services offered by the company.

Salary
N70,000 – N100,000 / Month.

Application Closing Date
10th November, 2021.

How to Apply
Interested and qualified candidate should forward their CV to: [email protected] using the Job Title as the subject of the email.