Field Support Technician at TTC Mobile Limited Full Time

Job Title: Field Support Technician

Location: Abuja

Job Responsibilities
Customer Problem Resolution:

• Identifies the root-cause of customer issue and advices on the best cause of action to resolve the issue.
• Identifies the resources needed to solve the issue and estimates the effort required.
• Collaborates with other internal functions to ensure availability of resources required to resolve the issue and keep the customer up to date on intervention efforts and relevant timelines.
• Implements technical solution at customer site while ensuring quality work and customer-satisfaction.

Safety and Operations:

• Implements technical solution at Point of Presence sites in compliance with approved policies, procedures and work standards.
• Business Continuity and Disaster Recovery
• Implements disaster recovery plan as and when needed.
• Facility and Infrastructural Maintenance
• Implements proactive maintenance and sets up system monitoring, to reduce equipment failure and incident response time.

Maintains engineering equipment:

•  Diagnoses network and device problems and implements technical or procedural solutions.
• Performs Quality Control on structured cabling and related projects on all sites and other  Facility.
• Performs inventory of equipment and consumables required on all sites, ensuring availability and repair / return of same.
• Maintains accurate records of the condition of systems, equipment in all buildings, and inspections.
• Prepares regular reports on all POPs conditions, inspections and work order as may be necessary.

Educational Qualification and Experience

• A Bachelor’s Degree in Engineering or Technical discipline.
• 3 years’ relevant experience in the IT/Telecommunications field.

Work Experience:

• Engineering and Design
• Resources Management
• Analytical Skills
• Communication Skills
• Problem Solving Skills
• Stakeholder Management

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] with Job Title as the subject of the email.