Manager – Technical Support Service (CCD) at Purechem Manufacturing Limited Full Time

Job Title: Manager – Technical Support Service (CCD)

Location: Isolo, Lagos
Industry: Manufacturing

Job Summary

• This position is responsible for providing technical support to the Sales team, promoting & dissemination of technical information to Customers, Distributors, Architects, Engineers, Contractors, etc, ensure availability of technical services by handling customer queries and quality complaints, provide effective pre and post-sales service, training of sales professionals, gathering competitors information and coordinating with the factory.

Job Description

• Provide technical support to Sales team by organizing seminars and product demo and presentation to key customers and distributors
• Plan & ensure various technical meets and product demo with key influencers like Architects, Engineers, Contractors, Masons, etc.
• Effectively handle quality related complaints and provide adequate After Sales Service.
• Carry out various in-house technical training programmes.
• Plan and ensure dissemination of technical information to customers through generation of literatures, Demos, mailers etc.
• Analyse competitor’s quality.
• Nurturing of key contacts.
• Training & development of Junior Customer service personnel.
• Motivation and development of subordinates.
• Conducting market research.
• Preparation of reports for HO.

Job Requirements

• HND / B.Sc in Civil / Structural Engineering.
• Minimum of 5 years relevant experience in large construction / building material / construction chemical / infrastructure companies
• Excel, Word, Power point
• Should have experience in partnering with an executive team, and have a high level of written and oral communication skills.
• High level of initiative and assertiveness, Excellent team skills, Ability to work with a sense of urgency, effectively balancing multiple requests and tasks
• Ability to work within a very diverse workplace and environment
• Must have strong strategic planning/account planning experience
• Proven skill in consumer insight mining
• High level of analytical and problem-solving skills.

Application Closing Date
25th September, 2021.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.