Business Development Manager at Lead Enterprise Support Company Limited Full Time

Job Title: Business Development Manager

Location: Lagos
Employment Type: Full-time
Department: Sales
Reports To: Chief Operating Officer
Directly Supervises: Marketers

Main Objective of the Job

• To develop strategies and implement solutions for MFI, thereby generating new businesses and increasing the overall organization’s market share.
• This job holder is responsible to provide outstanding customer service to MFI clients by developing effective customer service procedures, implementing customer loyalty programs, and setting customer satisfaction goals
• The job holder will direct, administer, and coordinate all marketing activities in accordance with policies, goals, and objectives established by the Management of MFI.

Principal Responsibilities and Accountabilities / Key Performance Areas / Duties
Development of business solutions:

• Brainstorms with the Marketing team to create new business strategies
• Identifies sales and services that would appeal to old and new clients
• Finds and follows new sales leads
• Develops ways to improve the customer experience and build brand loyalty
• Researches the MFI market and industry trends
• Develops customer satisfaction goals and coordinate with the team to meet them on a steady basis
• Assesses Microfinance services statistics and prepares detailed reports on findings
• Stays informed on the latest industry techniques and methods
• Stay informed and provide reports on the microfinance marketplace in Nigeria, including changes to the regulatory environment
• Prepares annual budget for the department and tracks expenses relating to the budget.

Generation of New Sales Leads:

• Generates sales leads, building sustainable relationships with clients
• Arranges business meetings and one-on-one conversations with prospective clients
• Reports back to the management on sales lead results
• Prepares sales contracts; following company rules and guidelines
• Communicate to the team about innovations, and how they can be used to leverage marketing efforts.

Client Management:

• Negotiates loan facilities with clients
• Builds trust and long-term relationships with clients/customers
• Develops ways to improve the customer experience and build brand loyalty
• Responds to customer service issues in a timely manner
• Creates effective customer service procedures, policies, and standards
• Achieves client’s expectations and satisfaction
• Manages clients’ accounts and database
• Handles customers/clients issues and complaints
• Develops customer satisfaction goals and coordinates with the team to meet them on a steady basis
• Implements effective customer loyalty programs
• Delivers a comprehensive service to inquiring customers
• Delegates certain customer enquiries to specific teams

Management of Business Development and Marketing Team:

• Supervises day-to-day operations in the marketers
• Motivates team members to exceed expected goals
• Hires and trains new customer service executives
• Manages the approved budget of the sales department

Documentation of Sales and Clients Records:

• Manages records of sales, revenue, and other important data
• Maintains accurate records and documents all customer service activities and discussions
• Keeps a record of customer interaction and details of actions taken

Key Performance Indicators (KPI)

• 100 New Customers Quarterly
• Engaged Qualified Leads in Sales(20 Qualified Leads Quarterly)
• 90% of old customers retained every new quarter
• Net Promoter Score(30% New Clients by Recommendations)
• 20% Cost of Sales Follow Up
• 20% Time Spent on Sales Follow Up
• 95% Accuracy of sales report
• 50% Gross Profit Margin from Sales
• 80% Growth in the Company Revenue
• Average receipt Resolution Time
• Business Knowledge Assessment
• 50% Staff Turnover.

Contact Arising from the Job:

• Banks/Financial Institutions, Statutory/Regulatory bodies, LEAD ESC Clients ‘Finance Representatives’, Vendors.

Job Requirements
Education:

• Bachelor’s Degree in Business Administration or related fields.

Experience:

• A minimum of 5 years proven experience as a Business Dev./Customer Service Manager in the banking industry
• Proficiency in Microsoft Office and customer service software

Knowledge Skills & Competencies:

• Excellent verbal and written communication skills
• Self-motivated and self-directed
• Goal-oriented, organized team player
• Ability to mentor and lead team and staff
• Eager to expand the company with new sales, clients, and territories
• proven sales results
• Computer literacy
• Good understanding of management practices and techniques
• Excellent leadership and interpersonal skills.

Application Closing Date
11th September, 2021.

Method of Application
Interested and qualified candidates should send their Application Letter and detailed CV to: [email protected] using the Job Title as the subject of the email.