Assistant Restaurant Manager at Philban Consulting Full Time

Job Title: Assistant Restaurant Manager

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• Areas of responsibility include Restaurants/Bars and Room Service.
• Assists in the daily supervision of restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods.
• Strives to continually improve guest and employee satisfaction.
• Determines training needed to accomplish goals, then implements plan.

Must Be Able To:

• Handle employee questions and concerns and treat them accordingly.
• Monitor employees to ensure performance expectations are met.
• Provides feedback to employees based on observation of service behaviors.
• Assist in supervising daily shift operations.
• Supervise restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
• Participate in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.

Education and Experience

• B.Sc or HND in an accredited University in Food Science Management, Hotel and Restaurant Management, Hospitality, or related major.
• Minimum Of 2 years experience in the food and beverage, culinary, or related professional area.

Requirements:
Applicants must have the following Requirements:

• Employee management skills.
• Excellent Communication Skills in relating with Customers and Colleagues.
• Ensures compliance with all restaurant policies, standards and procedures.
• Monitors alcohol beverage service in compliance with local laws.
• Manage to achieve or exceed budgeted goals.
• Perform all duties of restaurant employees and related departments as necessary.
• Interact with guests to obtain feedback on product quality and service levels.
• Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Encourage employees to provide excellent customer service within guidelines.
• Handle guest problems and complaints, seeking assistance from supervisor as necessary.
• Assist in the review of comment cards and guest satisfaction results with employees
• Supervise training initiatives.
• Uses all available on the job training tools for employees.
• Communicate performance expectations in accordance with job descriptions for each position.
• Coach and counsel employees regarding performance on an on-going basis.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyze information and evaluate results to choose the best solution and solve problems.
• Recognize good quality products and presentations.
• Supervise daily shift operations in absence of Restaurant Manager.

Application Closing Date
31st August, 2021.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.